CEO messages

As we step into spring, we are celebrating some exciting developments in South West London. Last month, construction began on the £110m redevelopment of Tolworth Hospital – a huge moment for our patients, carers, staff and all our stakeholders who have worked so hard to bring this vision to life. Thank you to everyone who has supported us on this journey.

As part of our Better Environments Programme, this will see a second centre of excellence for inpatient mental healthcare open from late 2027, following on from Springfield Hospital’s £150m transformation. We also look forward this year to the opening of the new Richmond Royal Wellbeing Centre, and the start of construction on the new Barnes Hospital, together representing a further £17m investment.

And this is just one small part of the work happening to make our Trust a great place to receive care and to work. I am really proud that, through the national NHS staff survey, 91% of my colleagues report that their role makes a difference to our patients – the highest rate in the country – with more staff saying we are compassionate, focused on learning and inclusive.

We know there is more to do to become a truly inclusive, anti-racist organisation and to work against racial prejudice. I am delighted that we have now signed UNISON’s anti-racism charter making clear our commitments to our programme of initiatives and actions to deliver this alongside our new anti-racism values into behaviours framework.

I am also really pleased that we have seen better experiences of mental healthcare in the community. The Care Quality Commission’s Community Mental Health Survey 2024 showed improvements year-on-year in dignity respect, care and compassion patients experience, how open we are to patients’ views, involvement with families and carers, and better conversations and education around medication.

This will continue to be a focus through our Better Care Programme’s work to empower more people to recover and stay well in the community and ensure no one stays in hospital longer than they need to through purposeful, recovery-focused, high-quality care.

Great people deliver great care, and we know there is always more to do to support our colleagues. As part of a focus on reducing instances of poor behaviour towards our staff we have launched a new kindness campaign to ensure respect always goes both ways. Just as we care deeply for our patients, our teams deserve to be treated with care and kindness too.

Treating each other with kindness is particularly important during times of change. We know change can be challenging and as we move towards a new chapter for the NHS more broadly, we remain focused on supporting our people to deliver effective, compassionate care as we navigate the future together.

Next, we look ahead to Mental Health Awareness Week in May, and this year’s campaign theme of ‘community’. I am delighted that we will once again be marking this by staging the South West London Mental Health Conference following a successful launch in 2024. Together with our Integrated Care System, the event will bring together patients, leaders, clinicians, carers, partners and our local community for a series of workshops and interactive discussions – find out more about how you can get involved.

Beyond this we look forward to an exciting programme of events this spring and into summer through our Better Communities Programme. This includes the launch of the next phase of our ambitious mental health training programme, the official opening event for the new Springfield Park and a series of fundraising events for our Trust charity – look out for more information in the coming months!  

Thank you, as always, for your continued support.