Advice and support

Two people sat down, talking

There are lots of different kinds of support that we can offer to patients, carers, friends and family.

You can self-refer to our Talking therapies for people living in Wandsworth, Sutton, Merton, Richmond and Kingston. You can also see referral and access information on the A-Z of our other services. We also have experts who can give you advice on a variety of subjects including:

  • Advocacy
  • Legal advice
  • Benefit advice
  • Interpreters
  • Spiritual care
  • The Mental Health Act

We have a Patient Advice and Liaison (PALS) team who can help you with any queries or concerns you have about our services.

Medication advice and support

Please use the form below if you have any questions or queries about your medicines or medicines for someone you care for. If you would prefer to call, you can call us on 020 3513 6829. Lines are open Monday – Friday 9am – 5pm (excluding bank holidays).

Spiritual and Pastoral Care

The Department of Spiritual and Pastoral Care offers a Trust-wide service with chaplains based at Tolworth, Queen Mary's and Springfield hospitals.

We hold regular services at each hospital and can provide you with help to practise your faith, whatever that may be. We can make contact with leaders of faith groups beyond those that are directly represented within the Trust.

We can also help if you are seeking meaning at a time of personal distress. We regularly visit all the inpatient units and are available to both patients and staff. In this way, we try to offer a friendly face and a listening ear when it is required.

Law centre

Springfield Advice and Law Centre is an independent charity offering free, independent legal advice for users, their family or carers of our Trust. Staff at the Law Centre are qualified solicitors or experienced legal advisers.

The Law Centre offers:

  • specialist advice
  • casework
  • representation in debt
  • welfare benefits
  • housing and mental health.

They also offer general advice and referral on other legal problems. Patients and carers are often entitled to a range of welfare benefits. Specialist advisers in our welfare benefits team can help you with any benefits queries. If you live in Wandsworth, Merton or Sutton you can contact our welfare benefits team by calling 0203 513 6469. If you live in Richmond or Kingston, you can contact your local Citizens' Advice Bureau, or talk to KAG on 0208 549 1028.

Address:

Trinity Building
Springfield University Hospital
15 Springfield Drive
Tooting
London
SW17 0YF

Tel: 020 3513 5000

Email: WelfareBenefitsTeam@swlstg.nhs.uk

Our opening hours:

The drop-in service is held at the following times: Monday - Friday: 10.00 - 12.30. Scheduled appointments can be made outside these times and must be pre-arranged.

Getting help in a crisis

24/7 Mental health crisis line

If you need mental health support in a crisis you can call our 24/7 Mental Health Crisis Line on 0800 028 8000.  The Mental Health Crisis Line offers emotional support and advice to people who are affected by urgent mental health issues, at any time of the day or night. It is open to everyone: both children and adults of all ages, and to people who haven’t previously accessed mental health services.

Please only attend A&E if you have an emergency with your physical health. The Mental Health Crisis Line can help and direct you to the right service for your mental health.

If you are already a patient (adult or young person under the age of 18) at our Trust, between the hours of  9am-5pm Monday to Friday we encourage you to call the mental health team that looks after you.  You can find their contact details here.  Otherwise, please contact the 24/7 Mental Health Crisis Line.

If you are calling urgently from a partner agency and require support and direction, you are encouraged to also contact the 24/7 Mental Health Crisis Line.

If you are Deaf, you can call our Mental Health Crisis Line using Sign Live Video Relay Service (VRS): 

  • On a computer, go to https://signlive.co.uk/login/ and register using Facebook, Google or email
  • On phone, iPad or tablet download SignLive’s app for free and register

You will then be able to call the Trust for free.

SLP CAMHS Crisis Line 

If you are a child or young person, or a parent/carer concerned about a young person’s mental health, you can contact the SLP CAMHS Crisis Line on 0203 228 5980, Monday to Friday 5pm – 11pm, and Saturday, Sunday, and BHs 9am – 11pm.

Information on support for young people following trauma can be found here. 

Recovery Cafés

Our Recovery cafes are based in Tooting, Richmond, Kingston and Wimbledon but are there to help adults (18 years+) with mental health issues from the South London boroughs of Wandsworth, Merton, Sutton, Richmond and Kingston. You don't need to book or have a formal referral. You just need to turn up. You can also ring ahead if you need any support around travelling to the café or would like to speak with a member of staff beforehand.

Opening Hours:  Monday to Friday 6pm - 11pm, Saturday Sunday and Bank holidays 12noon - 11pm

The Cafés will close at 11:00pm promptly each night and customers will be supported to plan their journey home during their visit to the Cafés.

Please note: The cafés do not provide accommodation and are not designed to support young people under 18 years old or those under the influence of alcohol or drugs.

Tooting Recovery Cafe

966 Garratt Lane, London SW17 0ND. Email: recovery.cafe@hestia.org or call 07794 394 920

Sunshine Recovery Café

296a Kingston Rd, London SW20 8LX. Email: info@sunshinerecoverycafe.org or call 07908 436 617

Twickenham Recovery Hub

32 Hampton Road, London TW2 5QB. Email: recoveryhub@rbmind.org or call 020 3137 9755

Kingston Recovery Hub

Alfriston Centre, 3 Berrylands Road, London KT5 8RB. Email: recoveryhub@rbmind.org or call 020 3137 9755

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