Advice and support

There are lots of different kinds of support that we can offer to patients, carers, friends and family.

You can self-refer to our Talking therapies for people living in Wandsworth, Sutton, Merton, Richmond and Kingston.You can also see referral and access information on the A-Z of our other services. We also have experts who can give you advice on a variety of subjects including:

  • Advocacy
  • Legal advice
  • Benefit advice
  • Interpreters
  • Spiritual care
  • The Mental Health Act

We have a Patient Advice and Liaison (PALS) team who can help you with any queries or concerns you have about our services.

Medication advice and support

Please use the form below if you have any questions or queries about your medicines or medicines for someone you care for. If you would prefer to call, you can call us on 020 3513 6829. Lines are open Monday – Friday 9am – 5pm (excluding bank holidays).

For further information about our pharmacy services, including dispensary opening hours, medicines information service, our medicines formulary, and to provide feedback – please visit our Pharmacy and Medicines page.

Spiritual and Pastoral Care

The Department of Spiritual and Pastoral Care offers a Trust-wide service with chaplains based at Tolworth, Queen Mary's and Springfield hospitals.

We hold regular services at each hospital and can provide you with help to practise your faith, whatever that may be. We can make contact with leaders of faith groups beyond those that are directly represented within the Trust.

We can also help if you are seeking meaning at a time of personal distress. We regularly visit all the inpatient units and are available to both patients and staff. In this way, we try to offer a friendly face and a listening ear when it is required.

Law centre

Springfield Advice and Law Centre is an independent charity offering free, independent legal advice for users, their family or carers of our Trust. Staff at the Law Centre are qualified solicitors or experienced legal advisers.

The Law Centre offers:

  • specialist advice
  • casework
  • representation in debt
  • welfare benefits
  • housing and mental health.

They also offer general advice and referral on other legal problems. Patients and carers are often entitled to a range of welfare benefits. Specialist advisers in our welfare benefits team can help you with any benefits queries. If you live in Wandsworth, Merton or Sutton you can contact our welfare benefits team by calling 0203 513 6469. If you live in Richmond or Kingston, you can contact your local Citizens' Advice Bureau, or talk to KAG on 0208 549 1028.

Address:

Trinity Building
Springfield University Hospital
15 Springfield Drive
Tooting
London
SW17 0YF

Tel: 020 3513 5000

Email: WelfareBenefitsTeam@swlstg.nhs.uk

Our opening hours:

The drop-in service is held at the following times: Monday - Friday: 10.00 - 12.30. Scheduled appointments can be made outside these times and must be pre-arranged.

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