Advice and support

There are lots of different kinds of support that we can offer to patients, carers, friends and family.

You can self-refer to our Talking therapies for people living in Wandsworth, Sutton, Merton, Richmond and Kingston.You can also see referral and access information on the A-Z of our other services. We also have experts who can give you advice on a variety of subjects including:

  • Advocacy
  • Legal advice
  • Benefit advice
  • Interpreters
  • Spiritual care
  • The Mental Health Act

We have a Patient Advice and Liaison (PALS) team who can help you with any queries or concerns you have about our services.

Medication advice and support

Please use the form below if you have any questions or queries about your medicines or medicines for someone you care for. If you would prefer to call, you can call us on 020 3513 6829. Lines are open Monday – Friday 9am – 5pm (excluding bank holidays).

For further information about our pharmacy services, including dispensary opening hours, medicines information service, our medicines formulary, and to provide feedback – please visit our Pharmacy and Medicines page.

Spiritual and Pastoral Care

The Department of Spiritual and Pastoral Care offers a Trust-wide service with chaplains based at Tolworth, Queen Mary's and Springfield hospitals.

We hold regular services at each hospital and can provide you with help to practise your faith, whatever that may be. We can make contact with leaders of faith groups beyond those that are directly represented within the Trust.

We can also help if you are seeking meaning at a time of personal distress. We regularly visit all the inpatient units and are available to both patients and staff. In this way, we try to offer a friendly face and a listening ear when it is required.

Law centre

Springfield Advice and Law Centre is an independent charity offering free, independent legal advice for users, their family or carers of our Trust. Staff at the Law Centre are qualified solicitors or experienced legal advisers.

The Law Centre offers:

  • specialist advice
  • casework
  • representation in debt
  • welfare benefits
  • housing and mental health.

They also offer general advice and referral on other legal problems. Patients and carers are often entitled to a range of welfare benefits. Specialist advisers in our welfare benefits team can help you with any benefits queries. If you live in Wandsworth, Merton or Sutton you can contact our welfare benefits team by calling 0203 513 6469. If you live in Richmond or Kingston, you can contact your local Citizens' Advice Bureau, or talk to KAG on 0208 549 1028.

Address:

Trinity Building
Springfield University Hospital
15 Springfield Drive
Tooting
London
SW17 0YF

Tel: 020 3513 5000

Email: WelfareBenefitsTeam@swlstg.nhs.uk

Our opening hours:

The drop-in service is held at the following times: Monday - Friday: 10.00 - 12.30. Scheduled appointments can be made outside these times and must be pre-arranged.

Getting help in a crisis

If you live in Kingston, Merton, Richmond, Sutton or Wandsworth and you need urgent support, call our Mental Health Crisis Line on 0800 028 8000. You can also get urgent mental health support by calling 111 and choosing the mental health option.

Urgent referrals to our crisis line can be made by anyone, including GPs, partner agencies, and private providers.

Both services are available 24/7 and open to people who haven't previously accessed mental health services. You can call for yourself or someone else. 

Both services have a team of mental health specialists who can:  

  • Provide professional support and advice by phone  
  • Direct you to the right service for your needs
  • Help you to get seen by a professional if you need an urgent assessment and arrange further support if needed.

 Call 999 or go to A&E if someone’s life is at risk - for example if they are experiencing a medical emergency, have seriously injured themselves or taken an overdose, or you do not feel you can keep yourself or someone else safe.

If you are Deaf, you can call our crisis line using Sign Live. Download the app for iOS or  Android.

If you are already a patient at our Trust, between the hours of 9am-5pm Monday to Friday we encourage you to call the mental health team that looks after you. You can find their contact details on our A-Z page. Otherwise, please contact our Mental Health Crisis Line.

If you are a child or young person, or a parent/carer concerned about a young person’s mental health, you can contact the  South London Partnership CAMHS (Child and Adolescent Mental Health Services) Crisis Line on  0203 228 5980. The line is open every day from 9am to 11pm.



Recovery Cafés

Our Recovery cafes are based in Tooting, Richmond, Kingston and Wimbledon but are there to help adults (18 years+) with mental health issues from the South London boroughs of Wandsworth, Merton, Sutton, Richmond and Kingston. You don't need to book or have a formal referral. You just need to turn up. You can also ring ahead if you need any support around travelling to the café or would like to speak with a member of staff beforehand.

Opening Hours:  Monday to Friday 6pm - 11pm, Saturday Sunday and Bank holidays 12noon - 11pm

The Cafés will close at 11:00pm promptly each night and customers will be supported to plan their journey home during their visit to the Cafés.

Please note: The cafés do not provide accommodation and are not designed to support young people under 18 years old or those under the influence of alcohol or drugs.

Tooting Recovery Cafe

966 Garratt Lane, London SW17 0ND. Email: recovery.cafe@hestia.org or call 07794 394 920

Sunshine Recovery Café

296a Kingston Rd, London SW20 8LX. Email: info@sunshinerecoverycafe.org or call 07908 436 617

Twickenham Recovery Hub

32 Hampton Road, London TW2 5QB. Email: recoveryhub@rbmind.org or call 020 3137 9755

Kingston Recovery Hub

Alfriston Centre, 3 Berrylands Road, London KT5 8RB. Email: recoveryhub@rbmind.org or call 020 3137 9755

Rating