Your feedback
Listening to and learning from feedback helps us to improve our services and make sure we can give you the highest quality care and treatment.
If you've used our services we'd like to know what you think. You can talk directly to the team who looked after you, or a loved one, or use one of the ways below to give us your views.
It may be a small detail that made a big difference to you, a member of staff who went the extra mile, or perhaps you weren’t happy with an aspect of your care and would like things to change.
There are lots of ways you can give us your feedback:
- You can talk to our Patient Advice and Liaison Service (PALS) by calling 0203 513 6150 (Monday - Friday 9.30am to 4.30pm) or emailing pals@swlstg.nhs.uk.
- You can complete our anonymous Feedback Live! survey.The questions on the survey have been co-produced with service users, carers and staff and is a live system. Please be assured that your feedback is anonymous.
- You can make a compliment or share positive feedback about any aspect of our services by emailing complimentsandpositivefeedback@swlstg.nhs.uk.
- Go online to Care Opinion or NHS Choices which are pubic websites where your feedback is visible to others. We will respond to your message however are not able to discuss any clinical issues in public. If you have specific concerns, please contact our PALS team who can speak to you confidentially.
If you would like to make a complaint, please contact our PALS team via their contact details above.