About our pharmacy service

Our pharmacy service provides specialist advice and support to help ensure the safe, effective and appropriate use of medicines for mental health conditions across our inpatient and community services.

Our pharmacists and pharmacy technicians work closely with multidisciplinary teams to support:

  • Treatment planning: optimising treatment and advising on complex prescribing decisions
  • Monitoring: monitoring outcomes and helping to manage side effects
  • Medicines management: medicines reconciliation, liaison with healthcare professionals and audit work
  • Patient support: helping patients understand their medicines and how to take them safely and effectively
  • Education and training: supporting staff, patients and carers with information about medicines
  • Quality and safety: contributing to medicines-related policies and quality improvement work across the Trust

Find medication advice and support for patients and carers.


Dispensary services 

Our dispensary at Springfield University Hospital provides medicines for inpatients, outpatients and patients being discharged from hospital.

The dispensary team works closely with clinical teams to ensure medicines are supplied safely, accurately and promptly, supporting continuity of treatment and safe transitions between services.

Opening hours
Monday to Friday: 9am to 5pm
Saturday, Sunday and public holidays: Closed


Medicines Information Service

Our Medicines Information Service provides evidence-based, up-to-date and practical advice about medicines to support safe and effective patient care.

The service supports healthcare professionals in primary and secondary care across Kingston, Merton, Richmond, Sutton and Wandsworth, providing expert advice on medicines-related queries and clinical decision-making.

Specialist advice covers areas including:

  • Drug interactions and compatibility
  • Dosing in renal or hepatic impairment
  • Use of medicines during pregnancy and breastfeeding
  • Formulation and administration
  • Adverse drug reactions
  • Therapeutic drug monitoring
  • Unlicensed and off-label use of medicines
  • Medicines shortages and suitable alternatives

This list is not exhaustive. Please contact the team if you have a medicines-related query and are unsure whether we can help.

Service hours
Monday to Friday: 9am to 5pm

Contact us
Phone: 0203 513 6829
Online: Complete our Medicines Information Enquiry Form at the end of this page.

Medicines Formulary

Our formulary is managed by the South West London Joint Formulary Committee (JFC) — a multidisciplinary team with representation from both primary and secondary care. The JFC operates a robust and transparent process for evaluating new medicines and reviewing therapeutic practices, clinical guidelines and policies.

All medicines are assessed for their efficacy, safety, cost-effectiveness and patient acceptability. Only medicines that meet these standards are approved for use within the Trust and across South West London. Any medicines with governance or safety concerns are clearly flagged in the formulary to guide safe prescribing.  

Access South West London joint medicines formulary

In some cases, medicines may be approved for use within our Trust but not accepted by the JFC. These medicines are not included in the South West London Medicines Formulary. In such instances, if the non-formulary medicine requests are assessed and deemed appropriate on an individual basis, the prescribing responsibility lies solely with Trust prescribers.

Further information and resources

The BNF provides authoritative information on prescribing, dispensing and administering medicines in the UK.

Pharmacy services feedback form

Your feedback helps us improve our pharmacy services. If you are a GP or healthcare professional, please use the form below to tell us about your experience or share any suggestions.

Rating