About the pharmacy team

Our pharmacy team plays a vital role in delivering safe, effective, and person-centred care across both community and inpatient mental health services. We provide specialist support for the safe and effective use of psychiatric medicines in both inpatient units and hospital-based community mental health settings.

Pharmacists work closely with multidisciplinary teams to optimise treatment plans, monitor outcomes, and ensure that medicines are used effectively and safely.

Pharmacy Technicians support medication management by liaising with healthcare professionals, counselling patients, and helping to ensure safe and efficient prescribing through audits and medicines reconciliation.

Our pharmacy staff offer expert advice on complex prescribing issues, help manage side effects, and support patients in taking their medicines as prescribed to improve outcomes and aid recovery. In addition to direct clinical support, the pharmacy team contributes to staff and patient/carer education, policy development, and quality improvement initiatives across the Trust.

 

Dispensary services 

Our pharmacy dispensary, located at Springfield University Hospital, is responsible for the timely and accurate supply of medicines for inpatients, outpatients, and patients being discharged. The dispensary team works closely with clinical staff to ensure that medicines are provided promptly and correctly, supporting safe transitions of care and continuity of treatment.

Pharmacy Opening Hours:

Monday - Friday: 9:00 AM - 5:00 PM

Saturday, Sunday and Public Holidays: closed  

 

Medicines Information Service

Our Medicines Information (MI) Service provides evidence-based, up-to-date, and practical advice on all aspects of medicines use to support safe and effective patient care across the Trust.

We assist healthcare professionals in both primary and secondary care, as well as patients and carers across the London boroughs of Kingston, Merton, Richmond, Sutton and Wandsworth, with medication-related queries and support decision-making.

We offer expert advice on topics such as:

  • Drug interactions and compatibility
  • Dosing in renal or hepatic impairment
  • Use of medicines in pregnancy and breastfeeding
  • Formulation and administration advice
  • Adverse drug reactions
  • Therapeutic drug monitoring
  • Unlicensed or off-label medicine use
  • Guidance on medicines shortages and alternatives

This list is not exhaustive.

 

Service hours

  • Monday to Friday:  9:00 AM – 5:00 PM

 

Contact us

  • Phone:  0203 513 6829
  • Enquiry Form:  

For Patients and Carers: complete this form  

For healthcare professionals: complete this form  

Medicines Formulary

Our formulary is managed by the South West London Joint Formulary Committee (JFC)—a multidisciplinary team with representation from both primary and secondary care. The JFC operates a robust and transparent process for evaluating new medicines and reviewing therapeutic practices, clinical guidelines, and policies.

All medicines are assessed for their efficacy, safety, cost-effectiveness, and patient acceptability. Only medicines that meet these standards are approved for use within the Trust and across South West London. Any medicines with governance or safety concerns are clearly flagged in the formulary to guide safe prescribing.  

Access South West London joint medicines formulary

In some cases, medicines may be approved for use within our Trust but not accepted by the JFC. These medicines are not included in the South West London Medicines Formulary. In such instances, if the non-formulary medicine requests are assessed and deemed appropriate on an individual basis, the prescribing responsibility lies solely with Trust prescribers.

MindMeds app

MindMeds is a free app developed by our lived experience members, pharmacy team, and technology partner Healthinnova. It helps patients manage their psychotropic medicines and monitor their health and wellbeing.

Key features include:

  • Appointment reminders
  • Logging medical test results
  • Personal health diary
  • Medication tracking and reminders
  • Side effect questionnaires

The app also allows users to record important health information such as symptoms, side effects, mood, sleep patterns, and other factors affecting mental health. This helps users better understand their condition and prepare for discussions with their healthcare professionals.

With the secure sharing feature, users can choose to share selected health information with their care team, supporting collaborative care and informed decision-making.

Download MindMeds App:

Android:  https://play.google.com/store/apps/details?id=com.hva.mindmeds

Apple:  https://apps.apple.com/hr/app/mindmeds-swlstg/id6446167323

Medicines resources

  • Choice and Medication  — helps patients and carers understand their options and make informed decisions about psychiatric medicines.

(Restricted for a patient/service user (or the carer for a patient/service user) of or a health care professional working under or employed by SWLStG.

Authoritative information on prescribing, dispensing, and administering medicines in the UK.

  • MHRA Yellow Card  — allows patients and carers to report suspected side effects or problems with medicines and medical devices.

Pharmacy services feedback form

We welcome feedback from staff, patients, and carers to help us improve our services and recognise outstanding contributions by our pharmacy team.

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