What to expect from your care

At South West London and St George’s Mental Health NHS Trust we want you to feel informed, respected and supported. This page gives you an overview of what you can expect when you receive care from us, from your first appointment and planning your treatment, to understanding your rights.  

Your appointment

We aim to make your appointments as helpful and stress-free as possible. You’ll receive clear information about when and where your appointment will take place, what to bring, and who you’ll meet. Find out more 

Planning your care and support

Your care plan is created with you, not for you. We work in partnership to understand your needs, set goals, and agree on the best ways to support your recovery. You’ll have opportunities to review and update your plan as your needs change. Find out more 

If you need to go into hospital

Sometimes, hospital care may be the best option for your health. If this happens, we’ll explain what to expect, including your rights, visiting arrangements, and how we’ll support you during your stay and when you return home. Find out more

Your health records

Your health records are an important part of your care. They help us provide safe, effective treatment and keep track of your progress. You have the right to access your records and know how your information is used. Find out more

Dignity and respect

Ensuring dignity and respect for our patients means that we respect you as an individual and we respond to your needs with compassion and kindness, providing support wherever necessary, ensuring your needs are taken into consideration and that your privacy is respected. Find out more