Get help in an emergency
24/7 Mental Health Crisis Line
If you live in Kingston, Merton, Richmond, Sutton or Wandsworth and you need mental health support in a crisis you can call our 24/7 Mental Health Crisis Line on 0800 028 8000.
The Mental Health Crisis Line offers emotional support and advice to people who are affected by urgent mental health issues, at any time of the day or night. It is open to everyone: both children and adults of all ages, and to people who haven’t previously accessed mental health services.
If you are calling urgently from a partner agency, GP or private provider and require support and direction, you are encouraged to also contact the 24/7 Mental Health Crisis Line.
Please only attend A&E if you have an emergency with your physical health. The crisis line can help and direct you to the right service for your mental health.
If you are already a patient (adult or young person under the age of 18) at our Trust, between the hours of 9am-5pm Monday to Friday we encourage you to call the mental health team that looks after you. You can find their contact details here. Otherwise, please contact the crisis line.
If you are a child or young person, or a parent/carer concerned about a young person’s mental health, you can contact the South London Partnership CAMHS Crisis Line on 0203 228 5980. The service is open Monday to Friday from 5pm-11pm, and at weekends and on banks holidays from 9am-11pm.
If you are Deaf, you can call our Mental Health Crisis Line using Sign Live Video Relay Service (VRS):
- On a computer, go to https://signlive.co.uk/login/ and register using Facebook, Google or email
- On phone, iPad or tablet download SignLive’s app for free and register
You will then be able to call the Trust for free.
Contact the Recovery Cafés
If you are struggling with how you are feeling or feel at risk of going into crisis, your local Recovery Café can help. Recovery Cafés are a free walk-in out of hours service where you can talk to people who will understand and help you.
You don’t need a referral or an appointment to visit. You can ring ahead if you need any support getting there or would like to speak with a member of staff first.
Tooting (Hestia) Recovery Café, 966 Garratt Lane, SW17 0ND
recoverycafe@hestia.org / 07794 394 920
Opening hours: Monday to Friday 6pm-11pm, Saturday, Sunday and bank holidays 12noon-11pm
Sunshine Recovery Café, 296a Kingston Road, SW20 8LX
info@sunshinerecoverycafe.org / 07908 436 617
Opening hours:Monday to Friday 6pm-11pm, Saturday, Sunday and bank holidays 12noon-11pm
Journey Recovery Hub (Twickenham), 32 Hampton Road, TW2 5QB* recoveryhub@rbmind.org / 020 3137 9755
Opening hours: Tuesday, Thursday, Friday (6-10pm) and Sunday (2-8pm) including bank holidays
Journey Recovery Hub (Kingston), Alfriston Centre, 3 Berrylands Road, KT5 8RB*
recoveryhub@rbmind.org / 020 3137 9755
Opening hours: Monday, Tuesday, Wednesday, Friday (6-10pm) and Saturday (2-10pm) including bank holidays
*The Journey Recovery Hubs operate a drop-in service, or you can self-refer by completing their self-referral form or contacting 020 3137 9755 / recoveryhub@rbmind.org
Sutton Crisis Café, 63 Downs Road, Belmont, Sutton, SM2 5NR
admin@smfh.org.uk / 020 8770 0172
Opening hours: Monday to Sunday 6.30pm to 11pm (last admission 10.30pm), including bank holidays
Go to Accident & Emergency
You can go to your nearest A&E department and ask to speak to the duty psychiatrist.
St George’s Hospital, St. James Wing, Blackshaw Rd, London SW17 0QT
St Helier Hospital, Wrythe Lane, Carshalton, Surrey, SM5 1AA
Kingston Hospital, Galsworthy Rd, Kingston upon Thames KT2 7QB
Helplines
If you are struggling, you may also find it helpful to contact one of the following helplines:
Samaritans offer confidential non-judgemental emotional support for people who are experiencing feelings of distress or despair, including those which could lead to suicide. For English and Welsh speakers. Call 116 123 or email jo@samaritans.org (it may take several days to receieve a reply by email).
SANEline offers specialist emotional support, guidance and information to anyone affected by mental illness, including family, friends and carers. Call 0300 304 7000 (every day of the year, from 4pm – 10.30pm)
Papyrus provides confidential support and advice to young people struggling with thoughts of suicide, and anyone worried about a young person. Call 0800 068 4141, text 07860 039967 or email pat@papyrus-uk.org, The line is open 24 hours every day of the year, including weekends and bank holidays.
CALM is the Campaign Against Living Miserably, for men aged 15 to 35. Call 0800 58 58 58 (open daily 5pm - midnight).