Get help in an emergency

If you live in Kingston, Merton, Richmond, Sutton or Wandsworth and you need urgent support, call our Mental Health Crisis Line on 0800 028 8000. You can also get urgent mental health support by calling 111 and choosing the mental health option.

Urgent referrals to our crisis line can be made by anyone, including GPs, partner agencies, and private providers.

Both services are available 24/7 for adults and children of all ages, and to people who haven't previously accessed mental health services. You can call for yourself or someone else. 

Both services have a team of mental health specialists who can:  

  • Provide professional support and advice by phone  

  • Direct you to the right service for your needs

  • Help you to get seen by a professional if you need an urgent assessment and arrange further support if needed.

Only call 999 or go to A&E if someone's life is at risk - for example they have seriously injured themselves or taken an overdose, or you do not feel you can keep yourself or someone else safe.

If you are Deaf, you can call our crisis line using Sign Live. Download the app for iOS or  Android.

If you are already a patient at our Trust, between the hours of 9am-5pm Monday to Friday we encourage you to call the mental health team that looks after you. You can find their contact details here. Otherwise, please contact the crisis line.

If you are a child or young person, or a parent/carer concerned about a young person’s mental health, you can contact the  South London Partnership CAMHS (Child and Adolescent Mental Health Services) Crisis Line on  0203 228 5980. The line is open every day from 9am to 11pm.

Visit a Recovery Café

If you are struggling with how you are feeling or feel at risk of going into crisis, your local Recovery Café can help. Recovery Cafés are a free walk-in out of hours service where you can talk to people who will understand and help you.   

You don’t need a referral or an appointment to visit. You can ring ahead if you need any support getting there or would like to speak with a member of staff first.

Tooting (Hestia) Recovery Café, 966 Garratt Lane, SW17 0ND  
recoverycafe@hestia.org / 07794 394 920 
Opening hours: Monday to Friday 6pm-11pm, Saturday, Sunday and bank holidays 12noon-11pm 

Sunshine Recovery Café, 296a Kingston Road, SW20 8LX  
 info@sunshinerecoverycafe.org / 07908 436 617 
Opening hours:Monday to Friday 6pm-11pm, Saturday, Sunday and bank holidays 12noon-11pm 

Journey Recovery Hub (Twickenham), 32 Hampton Road, TW2 5QB*
 recoveryhub@rbmind.org / 020 3137 9755 
Opening hours: Tuesday, Thursday, Friday (6-10pm) and Sunday (2-8pm) including bank holidays

Journey Recovery Hub (Kingston), Alfriston Centre, 3 Berrylands Road, KT5 8RB*  
recoveryhub@rbmind.org /  020 3137 9755  
Opening hours:  Monday, Tuesday, Wednesday, Friday (6-10pm) and Saturday (2-10pm) including bank holidays 

*The Journey Recovery Hubs operate a drop-in service, or you can self-refer by  completing their self-referral form or contacting 020 3137 9755 / recoveryhub@rbmind.org 

Sutton Crisis Café, 63 Downs Road, Belmont, Sutton, SM2 5NR  
admin@smfh.org.uk / 020 8770 0172
Opening hours: Monday to Sunday  6.30pm to 11pm (last admission 10.30pm), including bank holidays 

Go to Accident & Emergency

You can go to your nearest A&E department and ask to speak to the duty psychiatrist.

St George’s Hospital, St. James Wing, Blackshaw Rd, London SW17 0QT
St Helier Hospital, Wrythe Lane, Carshalton, Surrey, SM5 1AA
Kingston Hospital, Galsworthy Rd, Kingston upon Thames KT2 7QB

Helplines

If you are struggling, you may also find it helpful to contact one of the following helplines:

Samaritans offer confidential non-judgemental emotional support for people who are experiencing feelings of distress or despair, including those which could lead to suicide. For English and Welsh speakers. Call 116 123 or email jo@samaritans.org (it may take several days to receive a reply by email). 

SANEline offers specialist emotional support, guidance and information to anyone affected by mental illness, including family, friends and carers. Call 0300 304 7000 (every day of the year, from 4pm – 10.30pm).

Papyrus provides confidential support and advice to young people struggling with thoughts of suicide, and anyone worried about a young person. Call 0800 068 4141, text 07860 039967 or email pat@papyrus-uk.org. The line is open 24 hours every day of the year, including weekends and bank holidays. 

CALM is the Campaign Against Living Miserably. Call 0800 58 58 58 (open daily 5pm - midnight).

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