Better Connect

Better Connect SWLSTG is a new online platform for patients to access helpful information about their care is being piloted by teams at South West London and St George’s Mental Health NHS Trust. It hold information about a your mental health appointments, letters, medicines, and more, as well as providing useful advice and resources.

Patients taking part in the pilot will be able to access the portal online, and later through the NHS App. This means information from many local NHS services, like your GP and local hospital, will all be available in one place for you to access. It will also link with Attend Anywhere, a platform which allows you to attend appointments online instead of in person.

Better Connect is part of a national programme across the NHS to give patients better access to digital information about their care and is based on feedback from patients and carers who said they wanted all their information in one easy-to-access place.

If you cannot, or do not wish to use Better Connect, you will continue to receive information in the usual ways, via letter, email, phone or text, depending on your preferences.

Kingston pilot

Before we roll out Better Connect to all services at our Trust, we are piloting it at three teams in Kingston from the 18 March. These are:

  • South Kingston Integrated Recovery Hub
  • North Kingston Integrated Recovery Hub
  • Kingston Dialectical Behavioural Therapy Service
     

This will help us understand and test how the portal works in practice, see how easy it is for you to use and identify any issues or areas for improvement. We will then use this feedback and learning to update the portal and supporting guidance, before making it available to all patients at our Trust.

If you are receiving care from any of these teams, you will receive a text message and email letting with more information. When you are due your next appointment you will also receive an invite to sign-up to the portal.

Other services may also become part of the pilot in future. You will receive information about this if you are under their care.

Rating