Crisis access hub
New Mental Health Crisis Access Hub for South West London GPs
From 1 October 2026, South West London and St George's will launch a new 24/7 Crisis Access Hub for adult and older adult mental health crisis referrals from GPs and primary care colleagues.
The Crisis Access Hub will act as the single point of access for GP referrals into local acute and urgent mental health services, ensuring those experiencing a mental health crisis can be directed to the most appropriate service as quickly as possible through primary care.
Contact details
Primary Care Colleagues can contact the GP Crisis Access Hub 24 hours a day, 7 days a week on 020 3513 1777
What is the Crisis Access Hub
The Crisis Access Hub provides a single professional referral route for adult and older adult mental health crisis referrals across South West London.
Rather than referring to individual crisis teams directly, GPs and primary care colleagues can contact the Hub, where referrals are clinically screened and triaged by senior mental health professionals and directed to the most appropriate service based on need.
The Crisis Access Hub is:
- A professional referral service for mental health crisis referrals
- A single point of access for adult and older adult crisis referrals across South West London
- Available to GPs and primary care colleagues
- Responsible for clinical screening, triage and pathway coordination
- Designed to ensure people are referred to the right service at the right time
Referrals may be directed to:
- Home Treatment Teams (HTTs)
- Single Point of Access (SPA) services
- Inpatient services
- Recovery Cafés
- Other appropriate mental health pathways
Key points
- The Crisis Access Hub is not a public-facing service
- It should not be promoted to patients, carers or members of the public
- Patients and carers seeking urgent mental health support should continue to contact NHS 111 and select the mental health option
- This is consistent with the Trust's wider public messaging on accessing urgent mental health support.
How to make a referral
From 1 October 2026, GPs can make crisis referrals by calling: 020 3513 1777
A senior clinician will:
- Discuss the referral with you
- Gather relevant clinical information
- Undertake an initial screening process
- Determine the most appropriate pathway or service response
- Coordinate onward referral where required
This enables immediate clinical discussion, supports effective risk assessment, and helps avoid delays in accessing the most appropriate care.
Information you may be asked to provide
To support timely screening, please have the following information available where possible:
- Patient demographics and NHS number
- Contact details
- Presenting mental health concerns
- Current risks and safeguarding concerns
- Relevant medical history
- Current medication
- Substance misuse information (where applicable)
- Details of any recent mental health assessment
- Immediate safety arrangements