For information on a range of local and national resources that can support your wellbeing, please click on the dropdown menus below. If you have been offered treatment with us and are waiting to start, you can find further information about support available to you.
About the service and what they offer : ASCA is an established charity providing confidential, low-cost, individual and group counselling in Richmond and Kingston. ASCA provides counselling for:
About the service and what they offer: SLAA is a fellowship of men and women who share their experience, strength and hope with each other that they may solve their common problem and help others to recover from sex and love addiction. The only requirement for membership is a desire to be free from sex and love addiction. There are no dues or fees for SLAA membership; we are self-supporting through our own contributions. SLAA is not allied with any sect, denomination, politics, organization or institution; does not wish to engage in any controversy; neither endorses nor opposes any causes. Our primary purpose is to stay sober and help other sex and love addicts to achieve sobriety.
About the service and what they offer : RCDAS is a substance misuse treatment service for adults aged 18 and over who live within the borough of Richmond Upon Thames and who experience drug and alcohol problems. RCDAS are based in Twickenham, and provide a range of services all under one roof.
Services provided include: Access to outreach drug and alcohol interventions; Substitute prescribing (Methadone, Buprenorphine, etc); Relapse prevention prescribing; Overdose training and naloxone dispensing; Community alcohol and GBL detoxification; Access to inpatient detoxification; Alcohol treatment; Specialist pregnancy clinics for drug and alcohol users; Physical health check-ups and treatment
Hepatitis A and B vaccinations; Hepatitis C testing and treatment; HIV testing;
Clinical and counselling psychology; Psychosocial interventions including mapping, relapse prevention and motivational interviewing; Access to education, training and employment; Access to housing; Access to group programmes support; Liaison with medical and mental health services; Support with complex drug-related health problems; Carer's clinics; Help to manage risks associated with problematic drug and alcohol use; Specialist domestic violence worker access; Specialist psychotherapies (eg trauma, personality, etc); Interpreters available (including sign language);
Access to peer support; Support for parents; Criminal justice worker access for prisons, probation and court; Breaking Free and Staying Free online.
They work in partnership with other statutory and non-statutory services to ensure people are signposted to external agencies to ensure all their needs are met, both in regards to substance misuse and additional needs.
About the service and what they offer: Richmond AID’s Counselling Service is available to anyone over the age of 18 years in the community and we have specific expertise in supporting people with long term health conditions, disabilities, mental health, and caring responsibilities. They offer the three main proven approaches used within counselling; psychodynamic therapy, person-centred therapy (sometimes referred to as humanistic) and Cognitive Behavioural Therapy (CBT). This gives you more choice and flexibility to tackle issues and creates the flexibility to flow between approaches to move towards your personal goals. They offer you a calm and confidential place for you to talk though your problems. Sitting with a counsellor you can explore any feelings and thoughts you raise, no matter how difficult you feel they may be.
About the service and what they offer: Through a team of hundreds of dedicated staff members based in all four UK nations, and hundreds of incredible churches delivering our services, people in desperate need are discovering life-changing freedom and hope every day. Since 1996, we’ve seen tens of thousands of families and individuals break free from debt and poverty. And as the impact of the cost of living crisis is felt in households across the UK, we know there is much more to be done. We’re on a mission to release people across the UK from poverty, to enable churches to help end poverty through their communities, and to encourage people to live with faith, actively served by their church.
About the service and what they offer: We are a coalition of charities led by Toynbee Hall and funded by the Money and Pensions Service. We provide free, expert advice to individuals with problem debt. Our advice is accredited by the Advice Quality Standard (AQS) and we are regulated by the Financial Conduct Authority (FCA). We assure you that you can rely on us for reliable and trustworthy advice. We're here to help you with any money worries you may have. We'll work together to prioritise your bills and debts, write letters on your behalf, and advocate for you. Let us help you regain your financial freedom today.
About the service and what they offer: We provide the UK’s most comprehensive debt advice service. Since 1993, we've helped 7.5 million people with debt problems take back control of their finances and their lives. We help thousands of people become debt free every year. Our team of experts offer free, flexible debt advice to anyone who needs it. We have spent the last thirty years:
· Helping people take control of their finances
· Giving practical help
· Supporting clients for as long as they need
About the service: Provides free guidance on benefits, family & care, money troubles, savings, everyday money, homes, pensions & retirement and work. They offer in-depth guides to help improve finances, tools and calculators to help keep track and plan ahead, as well as support over the phone and online.
Website: https://www.changegrowlive.org/
About the service and what they offer: Change Grow Live has grown from a tiny volunteer-led Sussex-based organisation, to a nationwide charity that helps tens of thousands of people each day. We’re here for you if you need help with challenges including drugs or alcohol, trouble with housing, domestic abuse, or your mental and physical wellbeing. Our services are free and confidential, and we'll never judge you.
About the service and what they offer: Band of Builders is the National Construction Charity providing practical, financial and wellbeing support for members of the UK construction industry and their families who face adversity due to illness, injury or life-changing circumstances.
Band of Builders was born in 2016 when our founder took to social media to ask for help renovating the home of close friend and colleague Keith Ellick who had been diagnosed with terminal cancer. The incredible response from tradespeople across the UK saw the project completed and demonstrated what can be achieved when the industry stands together.
From there, Band of Builders was formed and continues to complete further projects across the UK with the value of Together Stronger at its core.
In 2019 the organisation gained charity status in England and Wales and now works formally to help members of the construction industry and their families across the country in their hour of need. Since that first project to help Keith, Band of Builders has completed a wide range of projects with a combined delivery value of over £1m which includes accessible bathrooms and kitchens, wheelchair ramps, cabins and even complete home renovations.
We provide practical, financial and wellbeing support to support members of the construction sector and partner with industry leaders to ensure we can help as many people as possible.
About the service and what they offer: Acas is an independent public body that receives funding from the government. We provide free and impartial advice to employers, employees and their representatives on:
When things go wrong, we help to resolve workplace disputes between employers and employees. We work with millions of employers and employees every year to improve workplace relationships. We're an independent public body that receives funding from the government.
About the service and what they offer: LawWorks is a charity committed to enabling access to justice through free legal advice. We believe in the power of pro bono legal advice to help improve the lives of people in need. We work to achieve this in two ways:
Drop in Services are as follows:
Twickenham Service - 5th Floor, Regal House, 70 London Road, Twickenham, Middlesex TW1 3QS
Opening Hours are Monday, Wednesday and Friday: 10am -2.00pm; Tuesday evenings 5.00 - 7.00pm
(Please note the evening sessions are reserved for full-time employed, full-time students and full-time carers only).
Sheen Service - Sheen Lane Centre, Sheen Lane, East Sheen SW14 8LP
Opening Hours are Tuesday and Thursday 10am to 2.00pm
About the service: Citizens Advice is an independent local charity which provides free, confidential and impartial advice and information to anyone who lives, works or studies in the borough.
About the service and what they offer: The Information Service provides information and signposting support to the LGBTQ+ community and our allies. We provide information and signposting support in these areas: Mental health and wellbeing; Housing; Discrimination at work; Hate crime; Marriage and civil partnerships; Fertility and parenthood; Immigration and asylum and Domestic abuse.
About the service and what they offer: We are a community movement operating in South West London, Twickenham and Richmond Upon Thames. As Shepherd’s Star, we come alongside people who have experienced life challenges and who desire to move forward, to learn new skills, grow in confidence and improve their wellbeing so they are able to reconnect with community and actively contribute to society. Our aim is for every individual to live a more connected, hopeful and rewarding life.
About the service and what they offer: Voices of Hope is a locally founded charity in Kingston Upon Thames with a focused reach into SW London. We are dedicated to bringing hope to individuals and the wider community, improving physical and mental health through community-based projects.
We work with people struggling with complex physical and/or mental health issues, families experiencing food insecurity, women who have experienced abuse/domestic violence, and the elderly. We see those we reach as people who need support, encouragement and empowerment – not as problems which need solving. Due to the impact of our work locally and our collaborative partnership approach, we having a growing national reach through several of our projects.
About the service and what they offer: Alternatives to Violence Project (AVP) is an international movement that started in the 1970s in the American prison system. AVP Britain (AVPB) is one of multiple independent branches which operate around the globe.
A registered national charity, AVP Britain is committed to working towards a resilient and non-violent society through our Facing Up to Conflict programmes. AVP recognises that a holistic approach is needed to address violence in our societies. Our courses therefore aim to teach participants the necessary skills to handle conflict non-violently and to build better, healthier relationships.
We do this through interactive workshops which combine experiential learning and self-awareness exercises with more practical skill development in conflict management.
Conflict is universal, so we make a point to not target any key demographic group. Although participants are often referred to us from local authorities, social service agencies, voluntary organisations, and solicitors, anyone who feels that our courses could bring value to their lives is welcome to join us without any official referral.
See their website for further information.
Cost: Typical Cost of Course: Full price £135
Referral Agency £155
Concessions £45 (apply via the website)
About the service and what they offer: Crossroads Care Richmond and Kingston upon Thames has been providing bespoke, high-quality home and community projects and respite services in Richmond and Kingston for over 35 years. Our team are not volunteers; they are highly trained, paid and experienced care support workers dedicated to delivering the very highest standard of care and services. We care for babies, children, young people, adults and the elderly with all health and social care conditions and needs, including specialist, complex care and support services.
Are you a Carer living locally ? Join us at our friendly Carers Café. The person you are caring for and ex-Carers are also welcome. This relaxed space offers a safe, supportive and confidential environment to meet other Carers and share experiences. It is also an opportunity to receive up-to-date information and advice from Crossroads Care staff. Pop in for a cup of tea or coffee and a slice of cake every Thursday from 12:30pm - 2:30pm at the Hampton Hill United Reformed Church.
About the service and what they offer : Carers in Mind is a specialist service for families and friends supporting someone with a severe mental health problem. They provide a range of support services including support groups, social activities, complementary therapies and one-to-one advice and guidance. They also provide information and training to assist carers to be more effective and feel more confident in their role. Carers in Mind will contact you to arrange a time to meet up and discuss what might be helpful for you.
About the service and what they offer: Richmond Carers Centre provides free and confidential information, advice and emotional support to unpaid carers living in or caring for someone in the London Borough of Richmond upon Thames. Carers who register with us can access our full range of services, which includes activities and events for carers, workshops and learning opportunities, signposting and referrals to other local organisation who may be able to help, support navigating the system, counselling for carers, help to complete funding applications, quarterly newsletters and regular updates by email.
Cruse Bereavement Care
Contact Telephone Number: National helpline is 0808 808 1677 (Monday & Friday 09:30 to 17:00, Tues/Wed/Thurs 09:30 to 20:00) and the local answerphone is 03001116868 (usual response time 24 hours).
Website: www.cruse.org.uk/get-support/contact-local-branch
About the service and what they offer: Cruse Bereavement Care is the leading national charity for bereaved people in England. They offer support, advice and information to adults when someone dies, and work to enhance society’s care of bereaved people. Their service is confidential.
Space2grieve
Contact Telephone Number: 0751 937 6363
Address: ETNA Community Centre, 13 Rosslyn Road, Twickenham, Middlesex TW1 2AR
Email: support@space2grieve.org.uk
Website: https://space2grieve.org.uk
About the service and what they offer: Space2grieve offers experienced, professional, caring support can help with exploring and reflecting on those losses and changes and help find a path forward. Space2grieve provides support in a series of free, confidential one-to-one support sessions with one of our highly-trained volunteers. Space2grieve is locally run and managed, and based in East Twickenham at the ETNA centre, in the heart of Richmond Borough. Our bereavement support specialists, administrators, supervisors, managers and trustees all live or work in our borough. Our experience in bereavement support has been developed over years of volunteering in our local community, and we are dedicated to providing the very best support for those who are dealing with loss and grief. We are supported by The Bob Willis Fund, Hampton Fund and Richmond Parish Lands, as well as guided by Richmond Community Voluntary Service.
Maggies
Contact Telephone Number: 0300 123 1801
Email: enquiries@maggies.org
Website: https://www.maggies.org
Address: Maggie's, 20 St. James Street, London W6 9RW
About the service and what they offer: Maggie’s offers the best possible support free to anyone with cancer and their families who walk through our doors. You'll find our centres alongside NHS hospitals and we can also support you online.
Mullberry Centre
Contact Telephone Number: 020 8321 6300
Email: talk@themulberrycentre.co.uk
Website: https://themulberrycentre.co.uk
Opening hours: The Centre is open 5 days a week, Monday to Friday from 10am to 4pm with late night opening on Wednesdays until 8pm. We continue to provide some of our services online or over the phone for those who can not visit the Centre, see our remote services here for further details
.
About the service and what they offer: The Mulberry Centre aims to deliver a range of information and support services to all people affected by a diagnosis of cancer: to the cancer patient, friends and family, carers and those bereaved by cancer. Services include complementary and relaxation therapies, ongoing one to one support on a drop-in basis, counselling sessions and support groups, plus a wide range of workshops. The combination of information, support, self-management and relaxation helps people feel in control; it helps them to make the right decisions to manage both the physical and mental trauma of a cancer diagnosis, treatment and recovery. Our core mission is to improve the lives of anyone affected by cancer, including those with a diagnosis, carers, family members and bereaved relatives, by enhancing emotional, psychological and physical well-being.
Richmond Aid
Contact Telephone Number: 020 3393 7011
Email: counselling@richmondaid.org.uk
Website: Home | Richmond AID
Address: 4 Waldegrave Road, Teddington TW11 8HT
Opening hours: Operates on a Wednesday evening, where they offer the privacy and quiet you need to explore your issues. It’s an accessible and affordable service. Their building is fully accessible and they keep the fees as low as possible, offering a sliding fee structure based on what you can afford.
About the service and what they offer: Richmond AID’s Counselling Service is available to anyone over the age of 18 years in the community and we have specific expertise in supporting people with long term health conditions, disabilities, mental health, and caring responsibilities. They offer the three main proven approaches used within counselling; psychodynamic therapy, person-centred therapy (sometimes referred to as humanistic) and Cognitive Behavioural Therapy (CBT). This gives you more choice and flexibility to tackle issues and creates the flexibility to flow between approaches to move towards your personal goals. On offer is a calm and confidential place for you to talk though your problems. Sitting with a counsellor you can explore any feelings and thoughts you raise, no matter how difficult you feel they may be.
Relate
Contact Telephone Number: 0300 003 2972
Address: 1A Hill Street, Richmond, TW9 1SX
Email: NatEnquiries@relate.org.uk
Website: https://www.relate.org.uk/what-we-do/counselling-services/young-peoples-counselling
Opening hours: Monday to Thursday 9am - 7pm; Friday - Sunday 9am-5pm.
About the service and what they offer: We’re the largest provider of relationship support in England and Wales and we help millions of people every year to strengthen the relationships that mean the most to them. We have centres across England and Wales and a network of licensed local counsellors offering in counselling in person, over the phone and online. And if you're not quite ready to speak to anyone yet, we have loads of self-help resources to get you started on your journey. Our services include relationship counselling for individuals and couples, sex therapy, family counselling, counselling for children and young people.
Hestia
Contact Telephone Number: 020 7378 3100
Address: Hestia, Beaufort House, 15 St. Botolph Street, London EC3A 7DT
Email: info@hestia.org
Website: https://www.hestia.org
Opening hours: Between 9am and 5pm
About the service and what they offer: We are Hestia, a charity that supports adults and children in times of crisis. We have over 750 employees and 600 volunteers who build honest and respectful relationships with service users. We collaborate with them to encourage them to lead their own recovery process.
Off The Record
Contact Telephone Number: 020 8744 1644
Email: Email through their website at https://otrtwickenham.com/email-form/
Website: https://otrtwickenham.com/
Address of Service: Off The Record, 2 Church Street, Twickenham, TW1 3NJ
Opening hours:
· Sexual Health Walk-In Service
Monday 3.00pm to 5.00pm
· Counselling Service & Walk-in Information
Tuesday 2.00pm to 8.00pm
Wednesday 3.30pm to 8.00pm
Thursday 3.30pm to 8.00pm
Friday 2.30pm to 6.30pm
Saturday 10.00am to 12.00pm
About the service and what they offer: Off The Record Twickenham (OTR) is a registered charity providing the only drop-in counselling, information and sexual health service for young people aged 11–24 who live, work or study in the Borough of Richmond Upon Thames. They provide help early when it is most needed and help improve the emotional and mental well-being of over 1,500 young people a year at a time when they are experiencing unprecedented levels of stress and anxiety.
Relate – Under 25’s
Contact Telephone Number: 0333 320 2206
Address: 1A Hill Street, Richmond, TW9 1SX
Email: appointments.londonsw@relate.org.uk
Website: https://www.relate.org.uk/what-we-do/counselling-services/young-peoples-counselling
Opening hours: Monday - Thursday 8.00am to 8.00pm; Friday 8.00am to 6.00pm; Saturday 9.00am to 1.00pm; Sunday closed.
About the service and what they offer: Young people's counselling is for any young person who's having problems. Whether it's depression and mental health concerns or issues with parents or people at school. Talking to a counsellor can help. You can expect to be helped by a supportive and non-judgmental counsellor either at a local Relate Centre near your home, or you might see a counsellor in school. They'll start off by undertaking an initial assessment to make sure Relate is a good fit for you. You can be referred by a teacher, social worker, or you can ask to see a counsellor yourself what you say is confidential unless the counsellor is worried about your safety.
Richmond Borough Mind Psychotherapy and Counselling Service
Contact Telephone Number: 020 3475 9705
Email: counselling.admin@rbmind.org
Website: https://www.rbmind.org/support-for-adults/psychotherapy-counselling/
Address of Service: Richmond Borough Mind Psychotherapy and Counselling Service, Richmond Community Healthcare Hamlet, Kew Foot Road, Richmond, TW9 2TE
Opening hours: Sessions are scheduled on the following days and times:
· Tuesday: 10am-6pm
Wednesday: 10am-9pm – limited places
Thursday: 10am-7pm
About the service and what they offer: The Richmond Borough Mind Psychotherapy and Counselling Service is a low cost service offering a range of individual therapies including psychodynamic, person-centred, existential, integrative and cognitive behavioural therapy. The service operates a sliding scale of fees dependant on income. The lowest charge for counselling is £25 and the standard fee is £40 per hour.
British Association of Behavioural and Cognitive Psychotherapists (BABCP)
Contact Telephone Number: 0330 320 0851
Email: babcp@babcp.com
Website: https://babcp.com/CBTRegister
About the service and what they offer: BABCP have a public register of accredited British Association for Behavioural and Cognitive Psychotherapies (BABCP) and Association for Rational Emotive Behaviour Therapy (AREBT) members who practice CBT and use evidence-based CBT- informed approaches. The main aim of the Register is to protect the public, employers and other agencies by helping them find and make informed choices about Registrants who meet our standards. All Registrants listed here have met the BABCP standards of training. They also maintain their clinical practice, supervision and professional development. All members also commit to abide by standards of conduct. BABCP Standards of Conduct Performance and Ethics or AREBT Code of Conduct can be found on their website
British Association for Counselling and Psychotherapy (BABCP)
Contact Telephone Number: 01455 883300
Email: bacp@bacp.co.uk
Website: https://www.bacp.co.uk
About the service and what they offer: Talking therapies can help with many difficult life problems - from coping with traumatic experiences and events, to dealing with depression and anxiety or managing harmful emotions and behaviours. The BACP Therapist Directory is an online, searchable directory of around 16,000 private therapists who offer services to the public. Only registered or accredited BACP members can advertise on our directory, ensuring that all the counsellors listed meet our standards for training, experience and ethical practice.
Parental Education Grown Support (PEGS)
Address: Unit 4 Darwin Court, Oxon Business Park. Shrewsbury SY3, Shropshire.
Email: hello@pegsupport.com
Website: https://www.pegsupport.co.uk
Opening hours: Our live chat is available 9am to 3pm on weekdays, or simply fill in the contact form and a member of the team will get back to you shortly.
About the service and what they offer: For so long, Child to Parent Abuse has remained in the shadows - with parents struggling for months or even years before reaching out for professional assistance. Sadly, when they have reached out, they've sometimes felt unsupported, blamed, judged and even ignored by services. That's not okay. We think all people experiencing domestic abuse deserve the help they need, when they need it. That's why we aim to be that support system for parents, while also upskilling professionals. There's no easy 'fix-all' solution when it comes to any type of domestic abuse, and CPA is no different. The way forward will be as unique as your family is. But we believe there are some factors which should always be the same, and that's why all our parent services are free to access - to remove any financial barriers to asking for support. We listen to every parent, and give them a safe space in which to share their story. We avoid blame and judgement. And we work as hard as we can to empower our PEGS parents. We've developed a range of virtual services for parents to enable access from anywhere in the UK, alongside training and policy consultancy for organisations looking to recognise Child to Parent Abuse (CPA), improve their responses to it, and support those impacted by this type of abuse.
Kingston Women’s Centre
Address: 169 Canbury Park Road, Kingston upon Thames KT2 6LG
Telephone: 020 8541 1941.
Email: kwcenquiries@kingstonwomenscentre.org.uk
Website: Kingston Women's Centre
Opening hours for enquiries are generally Monday to Thursday 9am to 2.30pm.
About the service and what they offer: Kingston Women’s Centre is a long-standing charity run by women for women. Since 1982, they have supported thousands of women with their mental wellbeing through their low-cost counselling service. Their aim is to provide counselling for women of all backgrounds within the local community within a safe, non-judgmental and caring environment. They are currently offering online video assessments and online video counselling for new clients (via Zoom). provides support in a series of free, confidential one-to-one support sessions with one of our highly-trained volunteers.
One Stop Shop
Contact Telephone Number: 0203 3879 3544
Address: Hampton Hill Citizens Advice, 1st Floor, 94-102 High Street, Hampton Hill, TW12 1NY.
Opening Hours: Open every Friday 10am to 12pm (excluding bank holidays)
About the service and what they offer: The one stop shop is a weekly drop in service based in Richmond. This service offers free, discrete support, advice and information from agencies that are all under one roof concerning domestic abuse, stalking and sexual violence. Free legal advice and assistance is available as well as other professional advice including information about injunctions and other orders, child contact arrangements, issues with housing, debt or drug and alcohol addiction.
Additional Local Domestic Abuse Services:
Police Community Safety Unit - 020 8247 5809
Refuge - Richmond Advocacy and Outreach Service 020 8943 8188 / outreachSWLCN@refuge.org.uk
Victim Support - Richmond 0207 244 4551
National helplines: Freephone 24 hour National Domestic Violence Helpline - 0808 2000 247
Childline - 0800 1111 (24 hour helpline for children in distress)
Galop - 0300 999 5428 (for lesbian, gay bi and trans people) https://galop.org.uk/
Forced Marriages Unit Helpline - 020 7008 0151
Men's Advice Line - 0808 801 0327
Respect Phoneline - 0808 802 4040 (for anyone concerned about their abusive behaviour)
The 0800 and 0300 phone numbers are usually free from landlines and some are free from most mobile phone networks. If the cost of the call is an issue for you, then please ask them to call you back.
For more information on domestic abuse services and further advice visit: www.richmond.gov.uk/domestic)abuse
Exceptional Individuals
Contact Telephone Number: 0208 133 6046
Address:, 27 Old Gloucester St, Holborn, London WC1N 3AX.
Email: admin@exceptionalindividuals.com
Website: https://exceptionalindividuals.com/
Opening hours: Monday: 9.30am - 5.30pm, Tuesday: 9.30am - 5.30pm, Wednesday: 9.30am - 5.30pm, Thursday: 9.30am - 5.30pm, Friday: 9.30am - 5.30pm, Saturday & Sunday: Closed.
About the service and what they offer: We provide neurodiversity consulting, recruitment and employment support to employers and individuals with dyslexia, dyspraxia, ADHD and autism. We work as a hybrid team so please book an appointment before arriving at the office.
Even Break
Contact Telephone Number: 0845 658 5717
Address: 402 Metro Central Heights, 119 Newington Causeway, London SE1 6DX
Email: info@evenbreak.co.uk
Website: https://www.evenbreak.co.uk/
About the service and what they offer: Employers told us they struggled to attract disabled candidates, and disabled candidates told us they couldn’t tell which employers were inclusive. So, we joined the dots and created what we believe to be the UK’s most accessible job board to connect the two. The employers who advertise on Evenbreak are actively aiming to attract disabled candidates…and the registered candidates want to work for inclusive companies.
Room for Work
Email: enquiries@roomforwork.org
Website: https://roomforwork.org/
About the service and what they offer: If you have just been made redundant, have been searching for some time, or you are thinking about self-employment, you’ll find guidance and encouragement at Room for Work. We specialise in helping mature job seekers (40+) with previous work experience ranging from administrative to managerial and professional roles.
Rest Less
Email: info@restless.co.uk
Website: https://restless.co.uk/
About the service and what they offer: Rest Less is a digital community, platform and advocate tailored to people in their 50s and above. We offer a wide range of services, resources, and opportunities tailored to the needs and interests of our 1 million members in the UK. We’re also committed to championing age diversity and breaking down ageist stereotypes – both in the workplace and in life in general.
National Careers Service
Contact Telephone Number: 0800 100 900
Website: https://nationalcareers.service.gov.uk/
Opening hours: We're open: 8am to 8pm Monday to Friday; 10am to 5pm Saturday and bank holidays. We're closed Sundays, Christmas Day and New Year's Day.
About the service and what they offer: The National Careers Service can help you with your career, learning and training choices. We provide careers information, advice and guidance. We can help you make decisions at all stages in your career.
Young Women's Trust
Contact Telephone Number: 020 7837 2019 or 0808 808 8099
What’s App/Text to 07500 553 880
Address: Young Women's Trust, Unit 1.01 Wenlock Studios, 50-52 Wharf Road, London N1 7EU
Email: info@youngwomenstrust.org.uk or workitout@youngwomenstrust.org.uk
Website: https://www.youngwomenstrust.org
Opening hours: 8am-10pm, 7 days a week
About the service and what they offer: Young Women’s Trust is a national charity that supports and represents young women trapped on low or no pay in England and Wales. As well as undertaking research and delivering campaigns on the issues faced by young women, we offer direct support to women aged 18-30 through our Work It Out service.
Work It Out provides free, professional coaching online and over the phone. Designed to be accessible and flexible, young women can speak to a coach at times that suit them. Delivered by trained Solution Focused Brief Therapy (SFBT) practitioners, Work It Out assists young women to improve their confidence and employability and move forward with their lives.
Young women may wish just to have a single session (perhaps in preparation for a job interview) or a series of sessions to talk about wider issues affecting their confidence or employment prospects. Many young women who use Work It Out have said it was particularly useful in helping them identify their skills, making a plan and taking steps towards work, and that the friendly, personal approach of the coaches made all the difference in boosting their confidence in themselves. Work It Out is designed to be a quick to respond service. Once a young woman has signed up she’ll hear from a coach within a maximum 2 working days (normally sooner) and coaching sessions can usually be offered the same day if desired.
Men Who Care (Run by Cross Roads Care)
Contact Telephone Number: 020 8943 9421
Address: Crossroads Care, Men Who Care, 1 Beverley Court, 26 Elmtree Road, Teddington, TW11 8ST
Website: https://www.richmondchs.org/crossroad-care-richmond--kingston.html
About the service and what they offer: Crossroads Care Richmond & Kingston has been providing high-quality, bespoke and flexible home and community respite care support services to Carers and the people they care for, of all ages and disability, including behavioural, emotional and/or medical needs, as well as dementia care and palliative care, for over 35 years. Community Services include the Caring Café for carers and those living with dementia and a Saturday Club for children/young carers aged 8-18 years old with Special Educational Needs and disabilities.
Survivors UK
Contact Telephone Number: 02035983898
Address: 8 Hepscott Road, Hackney Wick, London E9 5HB
Email: help@survivorsuk.org
Website: https://www.survivorsuk.org/
Opening hours: Monday – Friday 09:30 – 17:00
About the service and what they offer: We relentlessly work to ensure every boy, man, and non-binary person in the UK has access to the support they need to navigate the impact of sexual violence and begin their journey of recovery. We provide a national online helpline, individual and group counselling for boys, men and non-binary people aged 13+ who have experienced sexual violence at any time in their lives. We also offer emotional support through the justice system, support for friends and families of survivors, and training for professionals and organisations.
SurvivorsUK runs the National Male Survivors Online Helpline – a webchat and SMS service for men, boys and non-binary people who have experienced sexual abuse at any time in their lives. We are also here for family, friends, allies and loved ones supporting a survivor in their lives.
Our specialist support team can chat with you for up to 45 minutes per day by webchat or by text (SMS). Click ‘Chat online now’, below, or send a text to 020 3322 1860.
We are also here for loved ones.
Dose of Nature
Contact Telephone Number: 07309 793 960
Email: info@doseofnature.org.uk
Website: www.doseofnature.org.uk
About the service and what they offer: We are a registered charity, set up to promote the mental health benefits of engaging with the natural world. This includes nature prescriptions, group therapy and workshops.
Service User Network (S.U.N.) Project
Contact Telephone Number: 020 3513 5558
Email: SUNProject@swlstg-tr.nhs.uk
Address: Team Office, The S.U.N. Building 3, Springfield University Hospital, 61 Glenburnie Road, London SW17 7DJ
About the service and what they offer: The S.U.N. aims to reduce common experiences of isolation, being overwhelmed by feelings and problems, or feeling stuck in a pattern of behaviour. It has been designed for service users and in consultation with them. The S.U.N. is for people who have longstanding emotional and behavioural problems (personality disorder), and may feel they do not get adequate support from mainstream services. The S.U.N. offer an opportunity for you to meet others who may have had similar problems. They help you get information about and access support from services such as housing, benefits and employment. As a member you will be able to give and receive support form other members, learn new skills and find better ways to cope with experiences. As a member you will be able to get health education and information about other types of therapies. As a member you will be part of a supportive community network.
Richmond Mind Recovery Hub
Contact Telephone Number: 020 3137 9755
Email: recoveryhub@rbmind.org
Website: https://www.rbmind.org/support-for-adults/journey-recovery-hub/
Address: Twickenham Hub: 32 Hampton Road, Twickenham, TW2 5QB (near Twickenham Green)
Opening Hours: Tuesday, Thursday, Friday (6-10pm) and Sunday (2-8pm)
About the service and what they offer:
Address: Kingston Hub: Alfriston Centre, 3 Berrylands Road, KT5 8RB
Opening hours: Kingston Hub: Monday, Tuesday, Wednesday, Friday (6-10pm) and Saturday(2-10pm)
About the service and what they offer : This service is for adult residents of Richmond and Kingston in mental health crisis, or at risk of moving into mental health crisis. We open 365 days a year, support is available throughout the Christmas and New Year period. Our Journey Recovery Hubs provide out-of-hours support to reduce immediate crisis and to safety plan for those living with mental health problems. We aim to prevent escalation, reduce isolation, increase independence and self-management and improve wellbeing by drawing on strengths, resilience, and coping mechanisms.
The Recovery College
Contact Telephone Number: 0203 513 5818
Email: recoverycollege@swlstg.nhs.uk
Website: https://www.swlstg.nhs.uk/south-west-london-recovery-college
Address: South West London and St Georges, Mental Health NHS Trust, Trinity Building, Springfield University Hospital, 15 Springfield Drive, London SW17 0YF
About the service and what they offer: The Recovery College value the contribution that people with lived experience of mental health issues can add. The college launched in September 2010, and was the first of its kind to be developed in the UK. We use a recovery-based approach to encourage people to become experts in their own self-care and wellbeing, giving students the tools they need to manage their conditions and for families, friends, carers, and staff to better understand mental health conditions and support people in their recovery journey.
Richmond Borough MIND – Peer Group Network
Contact Telephone Number: 07708 845184
Email: peer.network@rbmind.org
Website: https://www.rbmind.org/support-for-adults/peer-group-activities
Address: 1st Floor Rear, UK House, 82 Heath Road, Twickenham TW1 4BW
Opening hours: Monday – Friday 9am -5pm.
About the service and what they offer: You can attend any or all of the groups, which take place on different days and in different locations across the borough. This service is for you if you would like to connect with other people through a range of fun and friendly activity groups. Our Peer Group Network is made up of activity groups run by, and for, people who have experience of mental ill health. Groups are friendly and social, themed around activities including Walking, Reading, Cooking and Meditation. Our talking based groups offer the chance to voice thoughts and feeling and get support from the group. Our groups are open to everyone over the age of 18 living in Richmond and the surrounding areas. You can self-refer using our referral form.
Positive Living Group
Contact Telephone Number: 07849 091 024
Email: referrals@rbmind.org
Website: https://www.rbmind.org/support-for-adults/positive-living-group
Address: Barnes Methodist Church, Station Road, Barnes, London, SW13 0NH
Opening hours: Wednesday 11.30am – 2.30pm
(movement and relaxation 11.30am -12.30pm; communal cooking 12.30pm 2.30pm)
About the service and what they offer: If you would like to join a group where you can connect with people through therapeutic cooking, the Positive Living Group gives you the opportunity to socialise and enjoy great food with others. Join us beforehand for some light exercise as we explore how movement and relaxation can help you look after yourself when you feel stressed and worried. Our members learn how food impacts on their mental health, and how to source and prepare tasty, nutritious, mood boosting meals. We also help members take steps towards achieving their goals. The movement and relaxation group are suitable for all abilities, please wear loose comfortable clothing. From breathing exercises to yoga, learn techniques to help you take control of your mental wellbeing whilst you work up an appetite! Every third Wednesday of the month we do gardening or go on a trip. You can self-refer using our referral form or call us on 07849 091 024 or email: referrals@rbmind.org.
Age UK
Contact Telephone Number: 0208 744 1965
About the service and what they offer: Age UK offer a number of community services for people aged over 65, which are focused on helping to improve lifestyle, build companionship and learn new skills. For example, they offer pub lunches for food and a chat, exercise services (including Zumba, free health walks and Thai Chi) and a 'Fit for Men' circuit training for men over 50 in Hampton, with free cake and coffee and chance to chat afterwards. They also hold cookery clubs and a range of courses. If you would like further information their contact details are listed below
Age UK, Richmond-Upon-Thames (Twickenham Wellbeing Centre)
Twickenham Day Centre, Arragon Road, Twickenham, TW1 3NH
Telephone: 0208 538 9254
Age UK, Richmond-Upon-Thames (Whitton Social Centre)
111A Kneller Road, Twickenham, TW2 7DT
Telephone: 0208 894 4963
Age UK, Richmond-Upon-Thames
Suite 301, Parkway House, Sheen Lane, London, SW14 8LS
Telephone: 020 8878 3073
U3A
Contact Telephone Number: 020 8466 6139
Address: The Third Age Trust, 156 Blackfriars Road, London SE1 8EN
Email: info@u3a.org.uk
Website: https://www.u3a.org.uk/
Opening hours: Our phone lines are open Monday - Friday 09.30-16.30
About the service and what they offer: u3a is a UK-wide movement of locally-run interest groups that provide a wide range of opportunities to come together to learn for fun. Members explore new ideas, skills and activities together. There are over 1000 u3as with around 400,000 members; membership costs less than £20 on average per year and is open to everyone who’s not working full-time. u3a has members who draw upon their knowledge and experience to teach and learn from each other but there are no qualifications to pass – it is just for pleasure. Learning is its own reward. It's all voluntary; a typical u3a will be home to many activity groups covering hundreds of different subjects - from art to zoology and everything in between.
Whitton and Heathfield Network Voluntary Care Group
Contact Telephone Number: 020 8755 1336
Address: 1 Library Way (rear of library building), Whitton, TW2 7AP
Email: whittonnetwork@btconnect.com
Website: https://whittonnetwork.org/
Opening hours: Monday to Friday 9:30am to 12 noon
About the service and what they offer: We are a group of friendly volunteers who assist the elderly, disabled and other people in Whitton who need a helping hand. We have no religious affiliations and our volunteers and clients come from many different faiths and backgrounds. The Network was started in 1984 and became a registered charity in 2007. It is managed by an elected committee of volunteers and employs a part-time coordinator to run the office. Volunteers give their time free of charge but can claim a mileage allowance for car mileage and parking. Whitton and Heathfield Network also offer a befriending service but there is a significant waiting list for this, we also offer shopping on a fortnightly basis, either with the client or we pick up a shopping list and payment and then do the shop for them. Furthermore, they have an outings programme, usually 6 outings a year once every two months and provide minibus pickups from home addresses.
About the service and what they offer: Childcare.co.uk is the UK's largest online community of parents, childcare providers, household helpers, schools and private tutors. Over 3 million people have used our service since we launched in 2009 and we've won lots of prestigious awards.
About the service and what they offer: Government help with childcare costs for parents. Whether you have toddlers or teens, you could get support.
About the service and what they offer: For 40 years Choice Support has been providing services for autistic people, people with learning disabilities and/or mental health needs. The first thing we would do is to get to know you. Once we know who you are, we can work with you to plan support that’s right for you.
Whether you are moving home, needing support managing finances, or finding friends or love, you will be fully involved. Our staff can help you with claiming benefits, finding local work or volunteering opportunities, planning activities, supporting you at health appointments and supporting you to vote.
We believe that building good relationships with those most important to you will help us to get to know you better. We will work with you, and those closest to you, to find out who you wish to be involved in planning your support. However, we understand that what may work for one person, may not work for you. Everyone’s needs and circumstances are unique. We don’t make assumptions about people, and we won’t try to fit you into something that isn’t right for you. Instead, we try to create support that fits you. That might mean adapting something we already offer, or creating something new.
About the service and what they offer: We're Scope, the disability equality charity in England, Wales and Scotland. We provide; -Practical information and emotional support when it's most needed -Campaign relentlessly to create a fairer society.
About the service and what they offer: Ruils is a user-led charity supporting disabled children and adults and people with long term health & mental health conditions to live independently, be part of their community and to live life to the full. We provide information, advice, advocacy, befriending and activities to our clients and their families.
Contact Telephone Number : 0343 222 7777
Address: Dial-A-Ride, Assisted Transport Services, PO Box 68799
Website : https://tfl.gov.uk/modes/dial-a-ride/
Opening hours: Dial-a-Ride currently operates 7 days a week, 07:00-23:00.
About the service and what they offer : You have to become a member to use Dial-a-Ride. You must have a permanent or long-term disability which means you are unable to use public transport.
Address: East Twickenham, Hampton Hill, Hampton, Richmond & Ham (see their website for further information).
Email: trjfp.twickenham@gmail.com
Website: https://www.trjfptwickenham.com/
ETNA Community Centre (East Twickenham): Monday 11.30am - 1.30pm, Wednesday 11.30am - 1.30pm, Friday 11.30am - 1.30pm.
Noble Green Wines (Hampton Hill): Tuesday; 11.00am – 12.00 pm (Food Surplus Hub only).
Linden Hall (Hampton): Monday 2.30pm-4.30pm, Thursday 11.30am-1.30pm.
Cambrian Community Centre (Richmond): Wednesday 11am-1.30pm.
Ham Youth Centre (Ham): Tuesday 11.30am-1.30pm
About the service and what they offer: A chance meeting between Crissy Weller and Clare Box at a yoga class on Eel Pie Island, brought together a shared vision in creating a community project that reduced food waste. The café first opened its doors at ETNA Community Centre in June 2018.
Today with a team of over 80 volunteers, the Community Café and food surplus hub is open 3 days a week at ETNA Community Centre; a food surplus hub is open 1 day a week outside Noble Green Wines, Hampton Hill; and 2 days a week at Linden Hall, Hampton, offering a food surplus hub and Takeaway Café. In March 2023, TRJFP opened a Community Café at the Cambrian Community Centre, Grove Road, Richmond and from the 9th of July 2024 a new community cafe and food surplus hub is opening in Ham Youth Centre in Ham.
Since we first opened, TRJFP had fed 65522 bellies and saved 217 tonnes of food (up to and including March 2024).
Contact Telephone Number : 0208 439 9735 or 07516 935 655
Address: The Vineyard Community Centre, The Vineyard, Richmond, Surrey TW10 6AQ
Email: info@vineyardcommunity.org or foodbank@vineyardcommunity.org
Website: https://www.vineyardcommunity.org/
Office Opening Hours : Monday – Thursday: 09.00 – 16.30; Friday: 08.30 – 15:00
Morning drop-in centre: Monday – Friday: 09.00 – 11.00
Charity shop: Monday – Friday: 10:00 – 16:00. The pop-up charity shop is open on Saturdays too, 10:00 – 16:00
Richmond Foodbank: Monday: 13.00 – 15.00 and Thursday: 13.00 – 15.00
About the service and what they offer: We run crisis, food poverty, social inclusion and holistic support work services from The Vineyard Community and six other locations in the borough. Every day, we help individuals overcome personal crises and reconnect with society. We offer support at the point of crisis and during recovery and have extensive experience resolving issues related to homelessness, addiction, loneliness and mental health.
Contact Telephone Number: 01722 580 180
Address: The Trussell Trust, The United Reformed Church, Church House, 86 Tavistock Place, London, WC1H 9RT
Email: enquiries@trusselltrust.org
Website: https://www.trusselltrust.org/
Opening hours: Find your local foodbank through our website.
About the service and what they offer: We’re an anti-poverty charity and community of food banks providing practical support to people who can’t afford the essentials, and campaigning for a future where none of us need to use emergency food to get by.
Richmond Housing Association
Contact Telephone Number: 0800 032 2433
Address: 8 Waldegrave Road, Teddington, Middlesex TW11 8GT
Email: Complete our contact form with the details of your query, and it’ll be sent directly to the team who can give you an answer.
Website: https://www.rhp.org.uk/
Opening hours: Monday - Friday 08.00 - 17.00
About the service and what they offer: We’re RHP Group. Our purpose is providing safe, secure, homes – opening the door to life opportunities. We own and manage nearly 11,000 homes for social rent and shared ownership, and plan to build more over the next three years.
We were formed in 2000, and have gradually extended our reach. Today we’re proud to operate across the boroughs of Richmond, Hounslow, Kingston and Hillingdon. For over twenty years we’ve been passionate about providing excellent service and a great place to work. Our vision is to be trusted as a socially responsible housing provider which is high performing, community-connected and values based.
Our employees love working for us, and we’ve been recognised as an excellent employer through several prestigious awards, including being named as a Top Employer 2024 and holding Investors in People Platinum status. In recent years we’ve also gained Gold accreditation as part of the Mind Workplace Wellbeing Index and were named as Family Friendly Employer of the Year at the Personnel Today Awards.
Richmond Borough Housing Office Civic Centre
Address: Civic Centre, 44 York Street, Twickenham, TW1 3BZ
Website: https://www.richmond.gov.uk/housing
Opening hours: Monday to Friday: 9am to 5pm.
About the service and what they offer: Support with housing, paying rent and council tax, homelessness and social housing.
Spear Homelessness to Independence
Contact Telephone Number : 020 8288 6506
Address: 89 Heath Road, Twickenham TW1 4AW
Email: admin@spearlondon.org
Website: https://www.spearlondon.org/
Opening hours: Monday to Friday, 9.30 am to 4.30 pm
About the service and what they offer: We are SPEAR. We support people experiencing homelessness to find a place to call home.
· What we do:
Rough sleeper outreach
Tenancy support
Provide accommodation
Independent living skills
Homeless health link service
Contact Telephone Number: Under 25 years old - 0330 053 6091; 25 years and over - 0344 515 1540
Website: https://england.shelter.org.uk/
Opening hours: Monday - Friday 9.30am-5pm
About the service and what they offer: Home is a human right. It's our foundation and it's where we thrive. Yet, everyday millions of people are being devastated by the housing emergency. We exist to defend the right to a safe home. Because home is everything.
Got a housing problem? We can help:
Locally: Our advice and support services offer one-to-one, personalised help with housing issues and homelessness.
Online: On our website, find expert information about everything from reclaiming your deposit to applying as homeless, or speak to an adviser over webchat.
Over the phone: Our free emergency helpline offers urgent advice if you are homeless, have nowhere to stay tonight or are at risk of harm or abuse in your home.
Legal: Our solicitors provide free legal advice and attend court to help people who’ve lost their homes or are facing eviction.
Contact Telephone Number: 0808 802 0925
Address: Unit B, Ground Floor, Mary Brancker House, 54-74 Holmes Road, London NW5 3AQ
Website: https://www.gingerbread.org.uk/
About the service and what they offer : We are Gingerbread. We’re here to fight for single parents and their children. We campaign against the injustices that single parents face every single day and we challenge the stigmas around being a single parent. We provide expert advice and information to support all single parents so that they have the tools to support their children and themselves. Additionally, we provide a support network so that, with Gingerbread, no single parent is ever alone. Together we can create a world where all single parents and their children don’t just survive, but thrive. Our advice and support services help you get the right support when and where you need it most. Meet other single mums and dads on our online forum or in our local and digital groups. If you need advice, our information pages, webchat and helpline provide expert guidance on a wide range of topics. We are proud to be Advice Quality Standard (AQS) accredited. The AQS is awarded to organisations that give advice to members of the public on legal issues.
About the service and what they offer: Our national Helpline exists to encourage and empower people to get help quickly, because we know the sooner someone starts treatment, the greater their chance of recovery. Contact us online or by phone. We listen, we help them to understand the illness, and support them to take positive steps towards recovery. We also support family and friends, equipping them with essential skills and advice, so they can help their loved ones recover whilst also looking after their own mental health. And we campaign to increase knowledge among healthcare and other relevant professionals, and for better funding for high-quality treatment, so that when people are brave enough to take vital steps towards recovery, the right help is available to them. We partner with the NHS to provide services for those with an eating disorder, their carers - such as family and friends - and training for healthcare professionals. You can find out more about this on our Commission us page. The work we do means that every year lives are saved, families are kept together, and people are able to live free of eating disorders.