Mental health support for you or someone you care about

Where to find the right support for you or someone you care about in South West London. Mental Health Crisis Line  

Non-urgent – I need mental health support   

  • Self-refer to  Talking Therapies for anxiety and depression. Find your local service and refer yourself online here.
  • Contact your GP for mental health advice and guidance, including make a referral.
  • Find tips, guides, tools and activities to support and improve mental health on the Every Mind Matters website.
  • Find further information and advice about getting support for your mental health on the NHS website.

Urgent – I need urgent mental health support now    

  • Contact the team providing your care if you are already a patient with us
  • Call our 24/7 Mental Health Crisis Line on 0800 028 8000 to speak to a mental health professional. Anyone can make an urgent referral to our crisis line, including GPs, partner agencies and private providers.
  • Call the South London Partnership CAMHS (Child and Adolescent Mental Health Services) Crisis Line on  0203 228 5980 if you are a child or young person, or a parent/carer concerned about a young person’s mental health
  • Visit one of our Recovery Cafés/Hubs who can help adults (18 years+) with mental health issues  
  • Find practical tools to help yourself cope in a crisis on the Mind website.
  • Call 999 or go to A&E if someone's life is at risk - for example they have seriously injured themselves or taken an overdose , or you do not feel you can keep yourself or someone else safe.

Below you will find more information about the services listed above as well as some other services and organisations offering help and support.

24/7 Mental Health Crisis Line 0800 028 8000

If you live in Kingston, Merton, Richmond, Sutton and Wandsworth and you need mental health support in a crisis you can call our 24/7 Mental Health Crisis Line on 0800 028 8000.
If you are from a partner agency, GP or private provider and require urgent support and direction, you are encouraged to also contact the crisis line.

The crisis line can help:  

  • Direct you to the right service for your mental health  

  • Provide helpful information and advice to help yourself or the person you care for manage during a crisis  

  • Help you to get seen by a professional if you need an urgent assessment and arrange further support if needed  

The crisis line is for adults and children of all ages, and to people who haven’t previously accessed mental health services. If you are Deaf, you can call the crisis line using Sign Live. Download the app for  iOS  or  Android.

If you are from a partner agency, GP or private provider and require urgent support and direction, you are encouraged to also contact the crisis line.

Child and Adolescent Mental Health Services Crisis Line 0203 228 5980

If you are a child or young person, or a parent/carer concerned about a young person’s mental health, you can contact the  South London Partnership CAMHS Crisis Line on  0203 228 5980. The service is open Monday to Friday from 5pm-11pm, and at weekends and on banks holidays from 9am-11pm.  

Recovery Cafés and Hubs

If you are  struggling with how you are feeling or feel at risk of going into crisis, your local Recovery Café/Hub can help. Recovery Cafés/Hubs are a free walk-in out of hours service where you can talk to people who will understand and help you.  

You don’t need a referral or an appointment to visit. You can ring ahead if you need any support getting there or would like to speak with a member of staff first.  

Please note that the cafés/hubs do not provide accommodation and are not designed to support young people under the age of 18 or those under the influence of alcohol or drugs.

Tooting (Hestia) Recovery Café, 966 Garratt Lane, SW17 0ND  
recoverycafe@hestia.org / 07794 394 920 
Opening hours: Monday to Friday 6pm-11pm, Saturday, Sunday and bank holidays 12noon-11pm 

Sunshine Recovery Café, 296a Kingston Road, SW20 8LX  
info@sunshinerecoverycafe.org /  07908 436 617 
Opening hours: Monday to Friday 6pm-11pm, Saturday, Sunday and bank holidays 12noon-11pm

Journey Recovery Hub (Twickenham), 32 Hampton Road, TW2 5QB* recoveryhub@rbmind.org / 020 3137 9755 
Opening hours: Tuesday, Thursday, Friday (6-10pm) and Sunday (2-8pm) including bank holidays 

Journey Recovery Hub (Kingston), Alfriston Centre, 3 Berrylands Road, KT5 8RB*recoveryhub@rbmind.org / 020 3137 9755  
Opening hours: Monday, Tuesday, Wednesday, Friday (6-10pm) and Saturday (2-10pm) including bank holidays 

*The Journey Recovery Hubs operate a drop-in service, or you can self-refer by  completing their self-referral form or contacting 020 3137 9755 / recoveryhub@rbmind.org

Sutton Crisis Café, 63 Downs Road, Belmont, Sutton, SM2 5NR   
admin@smfh.org.uk / 020 8770 0172
Opening hours: Monday to Sunday  6.30pm to 11pm (last admission 10.30pm), including bank holidays 

EMHIP health and wellbeing hubs

The  EMHIP (Ethnicity and Mental Health Improvement Project) health and wellbeing hubs offer a safe space where community mental health workers will work with you to identify the help and support you need. The hubs provide mental health first aid, wellbeing workshops and individual and group therapies.

There are two EMHIP hubs in South West London:

 New Testament Assembly  (side access), 7 Beechcroft Road, Tooting Bec, SW17 7BU
Mushkil Aasaan , 222 Upper Tooting Rd, SW17 7EW

The hubs are open Monday to Friday from 10am-5pm. You can drop in to either hub at any time during their opening hours, no appointment is necessary.

NHS Talking Therapies

Talking therapies, or psychological therapies, are effective and confidential treatments delivered by fully trained and accredited NHS practitioners. They can help if you're struggling with things like feelings of depression, excessive worry, social anxiety or post-traumatic stress disorder (PTSD).

You can access talking therapies for free on the NHS. You can refer yourself directly to an NHS talking therapies service without a referral from a GP, or a GP can refer you.

Help is available in person, by video, over the phone or as an online course. Find your local service and refer yourself online here. 

Referrals are accepted from people aged 18 years and over. Referrals from CAMHS can be considered for young people who are aged 17 and 6 months with full transfer of the young person’s care to be completed by 17 years and 9 months. Referrals for young people from GPs will be accepted when the individual is aged 17 and 9 months.

Our Medicines Helpline 020 3513 6829

O ur patients/carers with questions or concerns about their medicines can call our Medicines Helpline on 020 3513 6829 to speak to one of our specialist mental health pharmacists.  

The helpline is open Monday to Friday 9am - 5pm. Outside of these hours, please leave a message and the team will call you back. You can also email the helpline on medinfo@swlstg.nhs.uk 

Our MindMeds app can help you to log and keep track of your medication. Download it today on Adroid or Apple. 

Other organisations that can help

Free listening services  

 

If you just need to talk, any time of day or night, these services offer confidential support from trained volunteers. You can talk about anything that's troubling you, no matter how difficult:  

 

If you are under 19, you can also call  0800 1111 to talk to  Childline  or  chat to one of their counsellors online . The number will not appear on your phone bill.

 

Other useful contacts:

 

Beat support people who have or are worried they have an eating disorder, as well as others affected, such as friends and family members. Visit Beat’s website to find out more about their online and telephone support services.

 

Crisis Tools helps you support young people in crisis. Short accessible video guides and text resources are available for free here.

 

Every Mind Matters offers expert advice and practical tips to help you look after your mental health and wellbeing.

 

Good Thinking is London’s digital wellbeing service and provides a range of resources for people to help improve mental wellbeing including free NHS-approved apps.

 

Hub of Hope is a mental health support database. It is provided by national mental health charity, Chasing the Stigma, and brings local, national, peer, community, charity, private and NHS mental health support and services together in one place.

 

Papyrus provides confidential support and advice to young people struggling with thoughts of suicide, and anyone worried about a young person. Call 0800 068 4141 or text 07860 039967. The line is open 24 hours every day of the year, including weekends and bank holidays.

 

The Mix provides free, confidential support for young people under 25. You can get one-to-one focused support by phone, webchat or email. Find more information on their website here: Get Support - The Mix

 

Kooth offers free, confidential and anonymous online support and counselling for 11-23 year olds.