Urgent Help

If you live in Kingston, Merton, Richmond, Sutton or Wandsworth and you need urgent support, call our Mental Health Crisis Line on 0800 028 8000. You can also get urgent mental health support by calling NHS 111 and pressing 2 for mental health.

Urgent referrals via the Crisis Line can be made by anyone, including GPs, partner agencies, and private providers. Both our Crisis Line and NHS 111 ‘Press 2 for mental health’ are available 24/7 and open to people who haven't previously accessed mental health services. You can call for yourself or someone else.

Both services have a team of mental health specialists who can: 

• Provide professional support and advice by phone 
• Direct you to the right service for your needs
• Help you to get seen by a professional if you need an urgent assessment and arrange further support if needed.

Call 999 or go to A&E if someone’s life is at risk - for example if they are experiencing a medical emergency, have seriously injured themselves or taken an overdose, or you do not feel you can keep yourself or someone else safe.

If you go to A&E with a mental health emergency the emergency department team may refer you to the liaison psychiatry team if further mental health input is needed. These are teams of mental health professionals co-located in local A&E Departments as follows:

·       St George’s Hospital, St. James Wing, Blackshaw Rd, London SW17 0QT

·       St Helier Hospital, Wrythe Lane, Carshalton, Surrey, SM5 1AA

·       Kingston Hospital, Galsworthy Rd, Kingston upon Thames KT2 7QB

Between the hours of 9am-5pm Monday to Friday please call the mental health team that looks after you.

You can find their contact details on recent correspondence or on our A-Z service find page. Otherwise, please contact our Mental Health Crisis Line.

Young people and their parents and carers can contact the  South London Partnership CAMHS (Child and Adolescent Mental Health Services) Crisis Line on 0203 228 5980. 

The line is open every day from 9am to 11pm. Monday to Sunday, 365 days a year. Outside of these hours, you will hear an automated message and be prompted to select your local 24hrs Mental Health Crisis Line.

Visit a Recovery Café (also known as Crisis Cafés)

*The Journey Recovery Hubs operate a drop-in service, or you can self-refer by  completing their self-referral form or contacting 020 3137 9755 / recoveryhub@rbmind.org 

Sutton Crisis Café, 63 Downs Road, Belmont, Sutton, SM2 5NR  
crisiscafe@smhf.org.uk / 0800 012 9082
Opening hours: Monday to Sunday  6.30pm to 11pm (last admission 10.30pm), including bank holidays 

We provide five separate NHS Talking Therapies services across Kingston, Wandsworth, Richmond, Sutton and Merton.

What are Taking Therapies?

Talking therapies, or psychological therapies, are effective and confidential treatments delivered by fully trained and accredited NHS practitioners.

They can help if you're struggling with things like feelings of depression, excessive worry, social anxiety or post-traumatic stress disorder (PTSD).

How can I access talking therapies?

You can access talking therapies for free on the NHS. You can refer yourself directly to an NHS talking therapies service without a referral from a GP - or a GP can refer you. Simply visit our Talking Therapies page to find your local service and self-refer online.

·       Help is available in person, by video, over the phone or as an online course.

·       Referrals are accepted from people aged 18 years and over. 

·       Referrals from Child and Adolescent Mental Health Services (CAMHS) can be considered for young people who are aged 17 and 6 months with full transfer of the young person’s care to be completed by 17 years and 9 months.

·       Referrals for young people from GPs will be accepted when the individual is aged 17 and 9 months.

• Through your GP  — contact your GP for mental health advice and guidance, including make a referral to our services.
• Help with medicines — for patients under our care, our Trust pharmacy teams  offers a dedicated helpline providing advice and support. Trust patients with any questions or concerns about the medicines they are taking can call our Medicines Helpline on 020 3513 6829, Monday to Friday from 9am - 5pm, to speak to one of our pharmacists. Our MindMeds app can also help to log and keep track of medication - patients can download it today on Android or Apple.
• Via the NHS website — find further information and advice about getting support for your mental health on the NHS website.
• Through     Hub of Hope  — it is the UK’s largest mental health support database. It is provided by national mental health charity Chasing the Stigma and brings local, national, peer, community, charity, private and NHS mental health support and services together in one place.
• Through Every Mind Matters — find tips, guides, digital tools and activities to support your wellbeing and improve your mental health on the Every Mind Matters website

 

From other helplines and text services

If you just need to talk, any time of day or night, these services offer confidential support from trained staff and volunteers. You can talk about anything that's troubling you, no matter how difficult:  

Beat  support people who have or are worried they have an eating disorder, as well as others affected, such as friends and family members. Their helpline is available by phone, 3pm-8pm, Monday to Friday on 0808 801 0677 and via webchat.

CALM is the Campaign Against Living Miserably. Their helpline is open daily from 5pm to midnight on 0800 58 58 58.

Childline  offers support to children and young people over the phone and online. If you are under 19, you can also call  0800 1111 to talk to  Childline or chat to one of their counsellors online. The number will not appear on your phone bill.

Kooth  offers free, confidential and anonymous online support and counselling for 11-23 year olds.

Papyrus  provides confidential support and advice to young people struggling with thoughts of suicide, and anyone worried about a young person. Call 0800 068 4141, text 07860 039967 or email pat@papyrus-uk.org. The line is open 24 hours every day of the year, including weekends and bank holidays.

Shout 24/7 Crisis Text Line is a free, confidential, and anonymous service that provides support from trained volunteers for anyone in crisis, regardless of age. Simply text "SHOUT" to 85258 or text "YM" if you're under 19.

Samaritans  offer confidential non-judgemental emotional support for people who are experiencing feelings of distress or despair, including those which could lead to suicide. For English and Welsh speakers. Call 116 123 or email jo@samaritans.org (it may take several days to receive a reply by email). 

SANEline  offers specialist emotional support, guidance and information to anyone affected by mental illness, including family, friends and carers. Call 0300 304 7000 (every day of the year, from 4pm – 10.30pm).

 

Know Who To Turn to signposting

Trust resources are available to support local people, healthcare partners, and community leaders and organisations in signposting to key NHS mental health services across south west London. The new 'Know Who to Turn To' mental health signposting toolkit includes a range of printable and digital resources designed to raise awareness of the support available for people experiencing mental health difficulties, including those in crisis.