Non-urgent – I need mental health support
- Your GP — contact your GP for mental health advice and guidance, including make a referral.
- Talking Therapies — self-refer to Talking Therapies for anxiety and depression. Find your local service by visiting our Talking Therapies page.
- Every Mind Matters — find tips, guides, tools and activities to support and improve mental health on the Every Mind Matters website.
- NHS website — find further information and advice about getting support for your mental health on the NHS website.
Urgent – I need urgent mental health support now
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Your care team — contact the team providing your care if you are already a patient with us.
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24/7 Mental Health Crisis Line — call 0800 028 8000 to speak to a mental health professional anytime, day or night. This service is available to people of all ages, including children and young adults. Urgent referrals can be made by anyone, including GPs, partner agencies, and private providers.
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NHS 111 mental health option — you can also get urgent mental health support by calling 111 and selecting the mental health option.
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CAMHS crisis line — call the South London Partnership CAMHS (Child and Adolescent Mental Health Services) Crisis Line on 0203 228 5980 if you are a child or young person, or a parent/carer concerned about a young person’s mental health. The line is open every day from 9am to 11pm.
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Recovery Cafés/Hubs — visit one of our Recovery Cafés/Hubs (see below for more details) who can help adults (18 years+) with mental health issues.
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Crisis tools — find practical tools to help yourself cope in a crisis on the Mind website.
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999/A&E — call 999 or go to A&E if someone's life is at risk - for example they have seriously injured themselves or taken an overdose, or you do not feel you can keep yourself or someone else safe.
Below you will find more information about the services listed above as well as some other services and organisations offering help and support.
Mental Health Crisis Line / NHS 111
If you live in Kingston, Merton, Richmond, Sutton or Wandsworth and you need urgent support, call our Mental Health Crisis Line on 0800 028 8000. You can also get urgent mental health support by calling 111 and selecting the mental health option.
Both services are available 24/7 for adults and children of all ages, and to people who haven't previously accessed mental health services. You can call for yourself or someone else.
Both services have a team of mental health specialists who can:
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Provide professional support and advice by phone
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Direct you to the right service for your need s
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Help you to get seen by a professional if you need an urgent assessment and arrange further support if needed.
CAMHS crisis line
If you are a child or young person, or a parent/carer concerned about a young person’s mental health, you can contact the South London Partnership CAMHS (Child and Adolescent Mental Health Services) Crisis Line on 0203 228 5980. The line is open every day from 9am to 11pm.
Recovery Cafés
If you are struggling with how you are feeling or feel at risk of going into crisis, your local Recovery Café can help. Recovery Cafés are a free walk-in out of hours service where you can talk to people who will understand and help you.
You don’t need a referral or an appointment to visit. You can ring ahead if you need any support getting there or would like to speak with a member of staff first.
Please note that the cafés do not provide accommodation and are not designed to support young people under the age of 18 or those under the influence of alcohol or drugs.
Tooting (Hestia) Recovery Café, 966 Garratt Lane, SW17 0ND
recoverycafe@hestia.org / 07794 394 920
Opening hours: Monday to Friday 6pm-11pm, Saturday, Sunday and bank holidays 12noon-11pm
Sunshine Recovery Café, 296a Kingston Road, SW20 8LX
info@sunshinerecoverycafe.org / 07908 436 617
Opening hours: Monday to Friday 6pm-11pm, Saturday, Sunday and bank holidays 12noon-11pm
Journey Recovery Hub (Twickenham), 32 Hampton Road, TW2 5QB*
recoveryhub@rbmind.org / 020 3137 9755
Opening hours: Tuesday, Thursday, Friday (6-10pm) and Sunday (2-8pm) including bank holidays
Journey Recovery Hub (Kingston), Alfriston Centre, 3 Berrylands Road, KT5 8RB*
recoveryhub@rbmind.org / 020 3137 9755
Opening hours: Monday, Tuesday, Wednesday, Friday (6-10pm) and Saturday (2-10pm) including bank holidays
*The Journey Recovery Hubs operate a drop-in service, or you can self-refer by completing their self-referral form or contacting 020 3137 9755 / recoveryhub@rbmind.org
Sutton Crisis Café, 63 Downs Road, Belmont, Sutton, SM2 5NR
admin@smfh.org.uk / 020 8770 0172
Opening hours: Monday to Sunday 6.30pm to 11pm (last admission 10.30pm), including bank holidays
EMHIP health and wellbeing hubs
The EMHIP (Ethnicity and Mental Health Improvement Project) health and wellbeing hubs offer a safe space where community mental health workers will work with you to identify the help and support you need. The hubs provide mental health first aid, wellbeing workshops and individual and group therapies.
There are two EMHIP hubs in South West London:
New Testament Assembly (side access), 7 Beechcroft Road, Tooting Bec, SW17 7BU
Mushkil Aasaan,222 Upper Tooting Rd, SW17 7EW
The hubs are open Monday to Friday from 10am-5pm. You can drop in to either hub at any time during their opening hours, no appointment is necessary.
NHS Talking Therapies
Talking therapies, or psychological therapies, are effective and confidential treatments delivered by fully trained and accredited NHS practitioners. They can help if you're struggling with things like feelings of depression, excessive worry, social anxiety or post-traumatic stress disorder (PTSD).
You can access talking therapies for free on the NHS. You can refer yourself directly to an NHS talking therapies service without a referral from a GP, or a GP can refer you.
Help is available in person, by video, over the phone or as an online course. Visit our Talking Therapies page to find your local service and refer yourself online.
Referrals are accepted from people aged 18 years and over. Referrals from CAMHS can be considered for young people who are aged 17 and 6 months with full transfer of the young person’s care to be completed by 17 years and 9 months. Referrals for young people from GPs will be accepted when the individual is aged 17 and 9 months.
Medicines Helpline
O ur patients and carers with questions or concerns about their medicines can call our Medicines Helpline on 020 3513 6829 to speak to one of our specialist mental health pharmacists.
The helpline is open Monday to Friday, from 9am-5pm. Outside of these hours, please leave a message and the team will call you back. You can also email the helpline on medinfo@swlstg.nhs.uk
Our MindMeds app can help you to log and keep track of your medication. Download it today on Adroid or Apple.
Other organisations that can help
Free listening services
If you just need to talk, any time of day or night, these services offer confidential support from trained volunteers. You can talk about anything that's troubling you, no matter how difficult:
- Call 116 123 to talk to Samaritans, or email: jo@samaritans.org for a reply within 24 hours
- Text "SHOUT" to 85258 to contact the Shout Crisis Text Line, or text "YM" if you're under 19
If you are under 19, you can also call 0800 1111 to talk to Childline or chat to one of their counsellors online. The number will not appear on your phone bill.
Other useful contacts:
Beat support people who have or are worried they have an eating disorder, as well as others affected, such as friends and family members.
Crisis Tools helps you support young people in crisis. Short accessible video guides and text resources are available for free.
Every Mind Matters offers expert advice and practical tips to help you look after your mental health and wellbeing.
Good Thinking is London’s digital wellbeing service and provides a range of resources for people to help improve mental wellbeing including free NHS-approved apps.
Hub of Hope is a mental health support database. It is provided by national mental health charity, Chasing the Stigma, and brings local, national, peer, community, charity, private and NHS mental health support and services together in one place.
Papyrus provides confidential support and advice to young people struggling with thoughts of suicide, and anyone worried about a young person. Call 0800 068 4141 or text 07860 039967. The line is open 24 hours every day of the year, including weekends and bank holidays.
The Mix provides free, confidential support for young people under 25. You can get one-to-one focused support by phone, webchat or email.
Kooth offers free, confidential and anonymous online support and counselling for 11-23 year olds.