We want to make sure that the services we provide are accessible to all sections of the communities we serve and are committed to ensuring effective communication with patients, their relatives and carers.

We recognise that patients, relatives and carers with a limited  understanding and use of English may have difficulty with complex medical language and the written word when discussing complex medical conditions.

We provide the following communications support:

  • interpreting (spoken languages)
  • sign language
  • tele-interpreting

If you or your relative need communications support please ask a member of staff in the team you will be visiting and they will be pleased to arrange for suitable support to be available.

British Sign Language (BSL) interpreters are available at the trust and our Deaf services are staffed by both Deaf and hearing staff who are proficient in BSL.