Ways to seek support following BBC Panorama programme
This week the BBC is featuring a Panorama programme about the tragic incidents in Nottinghamshire a year ago in which three people were killed by a former patient of a Nottinghamshire mental health trust.
This follows an extremely distressing week which has seen violent, racist and Islamophobic incidents up and down the country. We have already written about our condemnation of these deplorable acts.
We understand that this might be a challenging time for some of our patients, carers and members of our community. Therefore, it is especially important to know how you can access support if you need it, and how to reach out to us if you have anything to talk to us about, including comments or concerns.
Patients or members of the community who need mental health support, or anyone who has an urgent concern about somebody’s mental health, including families, carers, and healthcare professionals making a referral can find help on our website including our 24/7 Mental Health Crisis Line on 0800 028 8000. We have also published information about other ways of seeking support following an upsetting event.
It is important to emphasise that our Trust is always keen to learn and improve the way we deliver care. We currently receive more compliments about our care than complaints - and we encourage any patient, service user, carer or family member who wants to talk with us about their care, or someone else’s care, to contact us.
You can do this in a number of ways, via:
- Your nurse in charge or care coordinator
- Your ward manager or team manager
- Our Patient Advice and Liaison Service (PALS) on pals@swlstg.nhs.uk 020 3513 6150
- Complaints on complaints@swlstg.nhs.uk or by calling 020 3513 6150
- The Care Quality Commission by emailing enquiries@cqc.org.uk
We are extremely proud of the care we provide our communities and in order to support you, we ask that you get in touch if you need to ask for help at any time.
