Planned changes to our Mental Health Crisis Line
As of 1 October 2026, our current 24/7 Mental Health Crisis Line number (0800 028 8000) has transitioned to NHS 111.
You can still reach local crisis support teams – the difference is that NHS 111 provides a single, simple and nationally recognised number, making it easier and quicker to access urgent mental health support. Anyone, of any age, experiencing a mental health crisis, or worried about a friend, family member or someone they support, should now call NHS 111 and select the mental health option.
Mental health calls to NHS 111 are answered by trained mental health professionals who provide high-quality local support and response. The service operates 24 hours a day, seven days a week, for all ages, including children and young people.
A recorded message on our former Crisis Line number now advises callers to hang up, contact NHS 111 and select the mental health option. Please note, there is no call divert in place.
Simplifying access to urgent mental health support
NHS 111 for mental health has been available to South West London residents since December 2023 and is already a key route into urgent mental health support for patients, carers, partners and our wider community.
With this change, our trust's Mental Health Crisis Line is now fully integrated into this service, alongside other south London NHS mental health trusts.
This change is part of a national NHS programme designed to:
- Make it easier for people to find help during a mental health crisis
- Provide a single, easy-to-remember number for urgent care
- Ensure parity of access between mental and physical health support through NHS 111
Does this affect the SLP CAMHS Crisis Line?
No. The South London Partnership (SLP) CAMHS Crisis Line (020 3228 5980) continues to operate as normal between 9am and 11pm, providing professional mental health advice and support from CAMHS clinicians to:
- Children and young people
- Families and carers
- Anyone concerned about a young person's mental health
As of 1 October 2026, outside of these hours, callers are asked to contact NHS 111 and select the mental health option.
As with adult services, callers continue to reach local mental health crisis support through NHS 111. The change simply makes it easier and quicker to access urgent support through a single NHS number.
