Stakeholder Survey 2025: Share your feedback on our Trust
At South West London and St George's, we are committed to working closely with our patients, carers, staff, partners, local organisations, and stakeholders to continuously improve the care and support we provide.
As we come to the end of the year we are asking everyone we support and work with across South West London to share feedback with us. Simply click the link below to complete a short survey.
Fill out our Stakeholder Survey 2025
This is an important opportunity for you to share your views on how we engage with you. Your feedback will help us:
- Ensure we live our values and continue to put our patients and carers at the heart of everything we do
- Strengthen collaboration and partnerships across our local health and care system
- Ensure our leadership and strategic planning meet the needs of the communities we serve
- Enhance the quality, safety, and responsiveness of the services we provide
- And deliver on our Trust mission, Making Life Better Together.
The survey is anonymous, but you can choose to share your name and organisation if you would like us to follow up on specific feedback, as well as take part in follow-up interviews.
We value your honest insights and appreciate the time you take to help us improve. Thank you for contributing to the ongoing development of our Trust!
How else can I share feedback?
Currently 83% of people surveyed recommend our Trust as somewhere to receive care. Whether you’re part of that group or not, your feedback matters.
Our Trust welcomes input and engagement with all our patients, carers and families all year round to help improve our services, highlight good practice and address concerns.
Our dedicated Patient Advice and Liaison Service (PALS) is here to support everyone who uses or comes into contact with our services.
PALS acts as a confidential listening ear, helping to sort out issues, connecting you to our staff, signposting to other agencies, and promoting improvements across our services.
If you would like to speak with PALS, you can call the team on 0203 513 6150 (Monday to Friday, 9.30 am to 4.30 pm) or email pals@swlstg.nhs.uk.
We’d love to hear from you! If one of our clinicians, or perhaps a Peer Support Worker, has made a real difference in your recovery, you can share compliments and feedback by emailing complimentsandpositivefeedback@swlstg.nhs.uk.
You can also share feedback directly with our PALS team, or complete our anonymous Feedback Live! survey. The questions on the survey have been co-produced with service users, carers and staff and is a live system.
Or you may choose to leave feedback on public platforms like Care Opinion or the NHS Choices website.
Help us to help you
If you have any concerns about care the first step is to contact the person you know from the service you are using and tell them what the problem is. They can usually address any concerns you have quickly. You can also ask a member of staff to get in touch with PALS on your behalf or you can contact PALS directly.
PALS act independently when handling patient and family concerns, liaising with staff, managers and, where appropriate, relevant organisations, to get solutions as quickly as possible.
If you want to raise a complaint, simply get in touch with us and we will try to resolve it quickly as possible. You can make a complaint by sending an email to complaints@swlstg.nhs.uk or you can write directly to our Trust leadership – all the details are available online.
Good, better, best
By sharing your experiences, you help us celebrate what’s working well and identify where we can do better.
Listening to and learning from feedback not only helps us understand how we can improve our services, it ultimately ensures we can provide the highest quality care and treatment to people across South West London.
Thank you for taking the time to share your experience.
Fill out our Stakeholder Survey 2025
And find out more about sharing feedback with us
