Share your feedback on accessing crisis support in South West London
Please note, the way to access mental health support in a crisis is not changing. People can continue to do this 24/7 by dialling NHS 111 and selecting option 2 or via our Mental Health Crisis Line on 0800 028 8000.
At South West London and St George’s we are currently working with our patients, carers, staff and wider partners to review how we provide access to rapid mental health assessment.
Share your feedback in this short survey
We want to ensure the best possible care for people when they need it most and we are asking people in our communities and our partners to complete a short survey to tell us what you think.
Our goal is to offer easy and responsive access to mental health support when people are in crisis, in the least restrictive setting 24/7, avoiding A&E. So, we are reviewing our crisis services by working with people and partners across South West London, including the emergency services, to develop a set of recommendations.
We are aiming to make changes to take effect from April 2026.
Why are we reviewing these services?
Right now, too many people are going to A&E when they have a mental health crisis, rather than accessing the support they need directly from our local borough crisis services.
When people do use our crisis services, some are experiencing delays, or not getting the support they need out of hours, or are being assessed more than once by different teams.
We’ve spoken to patients who told us that travelling to a central hub across five boroughs when they are in crisis is challenging – and that care closer to home would be far more supportive.
Share your feedback in this short survey
How can I get involved?
We are asking patients, carers, staff and partners who have used or worked in or with our services to complete a survey to tell us what you think. It is a short survey, you do not have to give your name, and the feedback from you and other partners will be used to develop a set of recommendations for change.
How do I access crisis support now and in the future?
People across our boroughs will continue to access support for themselves or others 6 in the same way, either by dialling NHS111 and selecting option 2 or via our Mental Health Crisis Line on 0800 028 8000. No-one needs to do anything differently.
Share your feedback in this short survey
You can find out more about how to get urgent mental health support on our website
For more information, please contact communications@swlstg.nhs.uk
