Ellis Ward

  • Ellis Ward is a mixed-gender adult inpatient ward providing a safe and therapeutic environment for people with acute mental health problems.

  • Service Type: Acute and Urgent Care Services
  • Service Contact: EllisWardTeam@swlstg.nhs.uk
  • Service Category: Inpatient
  • Disabled access: Yes
  • Address: Ellis Ward,  Tolworth Hospital,  Red Lion Road,  Tolworth,  KT6 7QU, Surbiton, KT6 7QU
  • Reception hours: 24 hours. Visiting times are: weekdays 2pm-8pm; weekends and bank holidays 1pm-8pm
  • Reception phone number: 0203 513 5004/5005/5007 or 0203 513 5000 (switchboard)

About our care

Ellis Ward is an acute psychiatric admissions ward providing a safe and therapeutic environment for people with acute mental health problems to be assessed and treated until they are well enough to go home, and/or receive ongoing treatment in the community.

The team provides care to people with mental health conditions such as bipolar affective disorder, paranoid schizophrenia, psychotic episodes, depression and personality disorder.

The multi-disciplinary team takes a holistic view of each patient on the ward and works collaboratively with the patient and their family towards recovery, supported by the patient’s care plan. Each patient will also have one named person who co-ordinates their care and support. The team provides a weekly evaluation of treatment and assessment where patients will have the opportunity to discuss their treatment, progress and future plans.

The team will offer psychological, pharmacological and physical health treatments and interventions. The Ward also has an Occupational Therapist, an Activity Coordinator and a clinical psychologist. The Ward team can make onwards referrals to specialist teams or community teams as part of the care pathway.

Who is this service for?

This service is for patients who are between 18 to 65. The patient will have a severe mental illness and may present a risk to themselves or others such that 24-hour inpatient care is necessary, due to severity of symptoms and clinical risk factors.

Referrals and access

Referrals for inpatient care can be received from GPs, the crisis team, community mental health services or through Emergency Departments. Referrals into Ellis Ward will be managed by the South West London and St George's bed management team and sent to the ward Consultant and Matron who will determine whether admission to the ward is appropriate.

Patient information

Patients on the ward will first be assessed and then a plan of the care and support they will receive will be created with their input. When someone first arrives, the ward will make sure you are given information about your rights, and they will give you an estimated date of discharge - patients are only in hospital for as long as they need to be.  

Patients will be given a welcome pack which will give you and your family all the information you need to know - like the visiting times and phone numbers.

The multi-disciplinary team will regularly review patients’ progress. The Team Consultants hold clinical responsibility for treatment. Patients will have a named nurse who will be working with them from the time they get admitted until they are discharged.