Recovery Cafés provide a lifeline over winter
The Recovery Café is more than just a space, it is a lifeline for individuals in the community who need support. Open every single day of the year, including Christmas, it offers a safe and welcoming environment for anyone experiencing a mental health crisis, who lives in Wandsworth, Merton, Sutton, Richmond or Kingston.
A key feature of the café is its accessibility. There is no need for a referral; you can simply walk in. Whether you are looking for one-to-one support, a safe space to unwind, or a place to socialise, the café is here for you.
We spoke with Matthew, Manager of the South West London Recovery Café, to find out more about the vital support the cafés provide to the community.
What support does the Recovery Café offer?
The café provides a variety of services to support mental health, including:
- One-to-one support: Staff are available to sit down with visitors and create personalised safety and recovery plans. They can also teach calming techniques, like breathing exercises, and basic CBT skills that help visitors manage future crises.
- A safe space: The café is a place where people can de-escalate from a crisis, talk through their difficulties, and feel heard.
- Medium-term recovery plans: Beyond crisis management, the café offers activities, including arts and crafts and meditation, and works with customers to develop longer-term strategies for recovery.
- Signposting and referrals: As well as providing on-site support, the café’s staff are knowledgeable about other services across the region and can link people to practical support, like housing, benefits, legal advice, or advocacy, as well as resources such as The Listening Place and NHS counselling.
“It’s all about supporting people’s mental health both within the café and by helping them access the wider support network they need.”
A place for connection and support 
Matthew describes the café as a hub where people from all backgrounds come together.“No matter where you’re at, we’re here to help,” he says. Visitors can stop by to chat with staff, join group activities, or simply find a calm space to reflect.
He’s especially proud of the café’s ethos of inclusivity and accessibility: “Being open every day of the year, including Christmas, makes a huge difference for people who might otherwise feel isolated. Our diverse staff reflect the diversity of the areas we serve.”
Why the Recovery Café matters
The café plays a vital role in the community, helping people navigate their lowest moments and build a path to recovery. “It’s incredible to see someone come in during a crisis and, over time, find hope and rebuild their life,” Matthew says.
So, if you’re in Merton, Wandsworth, Sutton, Kingston or Richmond and need support this winter, the Recovery Café is ready to welcome you. If you live outside those five boroughs, the team will still be able to help by connecting you to your closest service.
For more information about the Recovery Café click here.
